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Order Processing Executive

5 months ago


Sheffield, United Kingdom MotorScrubber LimitedDextron Limited Full time

**Job Opportunity: Order Processing & Customer Support Specialist**

**Company**: MotorScrubber

**About MotorScrubber**: MotorScrubber is a pioneering global manufacturer of compact floor cleaning machines, transforming the cleaning industry with cutting-edge technology. Specializing in efficiently cleaning challenging spaces such as bathroom floors, stairs, and corners, MotorScrubber is synonymous with reliability, innovation, and excellence. Our commitment to scientific principles ensures that our products deliver exceptional performance, setting new industry standards.

**Innovation at the Core**: Renowned for pushing the boundaries of cleaning technology, MotorScrubber recently launched SHOCK, a state-of-the-art floor cleaning machine that has redefined industry standards. Excitement is building around our upcoming revolutionary floor cleaning machine, DRYFT, promising to reshape the future of floor care technology. Joining our team means embarking on an exhilarating journey at the forefront of innovation, where creativity knows no bounds.

**Position: Order Processing & Customer Support Specialist**

**Responsibilities**:

- Assist customers with order processing, ensuring accuracy and timely delivery.
- Collaborate with the logistics and warehouse teams to coordinate shipments and resolve any issues related to order fulfilment.
- Provide product training to customers, ensuring they fully understand the capabilities and proper usage of MotorScrubber machines.
- Arranging outgoing shipments.
- Utilize ZOHO software for streamlined customer interactions and data management.
- Provide exceptional customer support by addressing inquiries and resolving issues.
- Collaborate with customers to identify needs and recommend appropriate products.
- Maintain accurate and up-to-date customer records in the CRM system.
- Actively contribute to the feedback loop between customer support and other departments.

**Requirements**:

- Experience with ZOHO software is beneficial.
- Excellent computer skills.
- Strong communication and interpersonal skills.
- Proven experience in internal sales and customer support roles.
- Ability to work collaboratively in a dynamic and innovative environment.
- Strong problem-solving skills and attention to detail.

**Working Hours**:

- Monday to Thursday: 08:30 am to 5:00 pm
- Friday: 08:30 am to 4:30 pm

**Salary Range**:

- £26,000 to £32,000 per annum

**Benefits**:

- Competitive salary ranging from £26,000 to £32,000 per year.
- Opportunity for professional growth and development.
- Supportive team environment that encourages innovation and creativity.
- Access to cutting-edge technology and training resources.
- Additional Paid leave for your birthday

Join us in revolutionizing the way spaces are cleaned and be part of a team that values excellence and creativity.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Flexitime

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Order Processing