Head of Business Transformation

3 months ago

Marlow, United Kingdom Ciphr Full time

**Location**

Hybrid, remote and Marlow office based

**Vacancy Type**

Permanent/Full Time

**Job Summary**

We are looking for a tenacious, highly motivated, and experienced Head of Business Transformation, with the energy and drive to successfully help Ciphr deliver on a strategic product transformation project.

Working closely with the executive leadership team as well as a range of internal and external stakeholders; the role will be responsible for all aspects of the project to ultimately deliver an enhanced product as well as more trusted frictionless experiences for our customers.

**If you join us, this is what your day to day will look like**:

- Working closely with the Ciphr teams and customers to successfully prepare, launch and embed reengineered platforms across our entire product range
- Ensuring our programme is delivered on time, to budget and meets its objectives
- Leading cross-functional teams to deliver complex projects, preparing colleagues and customers for change and ensuring that the programme deliverables are aligned with the company's objectives.
- Reporting and presenting to Ciphr ELT, Board and colleagues progress and status of the programme including risks, issues, progress and timescales
- Link the technical programme delivery team with the wider business ensuring all functional teams, customers & partners are fully engaged, contributing and prepared for the new product
- Work closely with technical teams to ensure that technical upgrades are integrated seamlessly into the business processes and aligned with the company's objectives.
- Ensure colleagues and customers are engaged and informed about the changes and that their needs are represented throughout the transformation process.

**Key Deliverables**:
**Technical**
- Ensure technical changes are integrated seamlessly into business processes and practices
- Identify associated technical tools and processes that are impacted by the project, and that require realignment to ensure that they are aligned with the company's objectives and provide tangible benefits to the business

**Customer**
- Work with key stakeholders to ensure that customer migration and engagement strategies are developed and implemented so that they are informed and engaged throughout the transformation process
- Ensure that the customer impact of the programme is understood and managed effectively
- Ensure that customer feedback is captured and incorporated into the ongoing improvement of the transformation delivery methodology
- Build strong relationships with customers; understanding their needs and requirements and incorporating them into the transformation process

**Key Stakeholders**
- Provide regular updates to senior leaders and stakeholders on the progress of the transformation initiatives, including the impact on colleagues and customers and their feedback

**Transformation Strategy**
- Develop and implement a comprehensive business transformation strategy, including impact assessment, change management, and a roadmap for ensuring the overall business readiness to successfully deliver the new product
- Lead cross-functional project teams to plan and execute business transformation initiatives, ensuring that they are delivered on time, within budget, and to the required quality standards.
- Monitor, measure and report on the progress of transformational initiatives, identifying risks and issues and developing mitigation strategies as required
- Ensure that colleagues and customers feel they are prepared for the impact of transformational changes, providing training and support as required
- colleague

**Continuous Improvement**
- Develop and maintain a network of external sources and keep abreast of industry trends and emerging technologies
- Drive a culture of continuous improvement, promoting best practices and encouraging innovation

**If you join us, this is what you will receive**:

- Generous holiday entitlement
- Family National Trust Membership
- Birthday day off
- Family forming support - e.g. time off for family forming appointments or to support your partner
- Technology Loans
- Cycle to work scheme
- Enhanced maternity and paternity leave
- Pension
- Health cash plan
- Life assurance
- Perks at Work - access to exclusive discounts, cinema tickets, etc.
- Free annual health screening
- Regular training
- £1,500 employee referral scheme
- Medical Cover and Dental cover (after 6 months’ service)
- Income Protection insurance (after 12 months’ service)

**You will be a great fit if you have**:

- Proven experience working alongside and challenging technical teams at a strategic level to implement large scale technical upgrades
- Strong customer focus, with experience in developing and implementing customer engagement strategies
- Excellent communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders and customers
- Proven experience leading complex transformation projects in a dyna

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