Applications Support Engineer

1 month ago

Dover, United Kingdom New Appointments Group Full time

and post-sales to secure business and act as the key link between global sales and the Dover site. They have a responsibility for the Dover product portfolio post-launch with regards to strategic promotion, training of salesteams and distribution partners, product quality, managing part numbers & pricing amongst other supporting activities. It is a technical role and requires a detailed understanding of electrical power systems, test and measurement principles and the processesof asset condition assessment.

Benefits on Offer
- Company Car
- Life assurance scheme
- 25 days annual leave + UK bank holidays
- Salary exchange pension scheme
- Day off for your birthday
- Flexible working (where possible)
- Excellent training and development opportunities
- Career development in a growing multinational company

Duties
- Determine key gaps in the delivery of product segments against plan and provide assistance to the sales team in closing these gaps
- Accompany sales managers on domestic and international travels and participate in technical conference calls as product specialist
- Support participation in internal events, international, trade shows, exhibitions and industry events by technical demos and webinars.
- Support development of products at alpha, beta phases and through the NPIT launch process.
- Manage the current portfolio by means of ongoing variant & pricing review reacting to market needs including pricing support requests from sales managers.
- Feedback customer information to Product Managers for NPD
- Conduct customer research through observation/interviews/forums to review market conditions and assess the competitive landscape
- Support and advise engineering teams by representing customer interests in the support process

Competencies
- Megger Product and Application Specialists require a detailed understanding of electrical power systems, test and measurement principles and the processes of asset condition assessment
- Experience in a Product Management, Technical Sales or Technical Support role
- Good technical background knowledge with understanding of and experience with electrical engineering systems
- Good technical writing skills
- Ideally experience within a B2B environment
- Business analysis and interpretation skills

Hours

37 hours/week
- within boundary times of 07:00 and 19:00 (Monday to Thursday) 07.00 to 17.00 (Friday)

CV's in Word Format
- New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

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