Waiting/bar Staff

4 months ago

Bath, United Kingdom The Marlborough Tavern Full time

**The pub**

The Marlborough Tavern, is a classic gastropub, combining great food with an authentic & friendly pub atmosphere. Busy and popular with locals and tourists alike, it’s picked a string of local and national awards since its opening in 2006.

Located just around the corner from Bath’s Royal Crescent, the pub’s held two AA rosettes for its cooking since 2009.

**The role**

The waiter/waitress’s role is to provide guests with friendly, professional service, and to ensure all guests leave happy. As such, it is one of the most important roles in the business.

You’ll need to have a friendly manner and be a good team player - great service comes from working well with your colleagues.

In return, we’ll give you all the training and support you’ll need to grow and develop. It’s hard work at times, but immensely rewarding - there’s nothing like working on a busy service when every customer leaves happy.

The Marlborough has a reputation for giving great service so you’ll be a joining a team that prides themselves on giving service with a smile.

**Front of house**

The role of the front of house team isn’t to serve food & drink - it’s to make every customer’s visit special. Of course, that often involves serving food and drink, but it’s so much more than that; a good front of house team turn good customer visits into great ones.

Our front of house roles give you a real opportunity to grow, learn and develop both personally and professionally. You’ll be working alongside people with a shared passion for delivering great service.

When it comes to service, we believe it’s about doing the basics really well and attention to detail; but above all it’s about the people. You can make the difference and make a customer’s visit truly memorable.

There’s a great spirit among the front of house team at the Marlborough; they give truly great service and have a good time doing it too. They take a huge amount of pride in working at ‘the Tav’ and are a big part of the reason why it’s such a popular pub.

The bar underwent a complete refit in 2021 making it a professional, efficient and good looking working space. The Marlborough’s one of those great little places that are cosy and welcoming in winter and a sun trap in summertime.

**Package**

Starting salary dependent on age and based on our average service charge (£3.88 per hour) are as followed:

- 16 - 17 years old **£9.16** (£5.28 + £3.88)
- 18 - 20 years old **£11.37** (£7.49 + £3.88)
- 21 - 22 years old **£14.06** (£10.88 + £3.88)
- 23 + **£14.30** (£10.42 + £3.88)
- In addition to your hourly rate and service charge, you’ll receive an equal share of tips, with every penny going to the staff

**We offer a great package of benefits**
- 25% staff discount off food and drink in all of our pubs for you plus a guest
- Wine at cost price - you can buy any bottle of wine from our list at cost price (up to 75% off)
- Great quality free staff meals when on duty
- Annual dinner on us - every year on your work anniversary, we will treat you and a guest to a 3-course dinner on us, plus a bottle of wine
- Recommend a friend scheme - nominate someone you know, and if successful earn £1,000 (chefs), £500 (managers) or £200 (any other team member)
- Inspirational staff trips and supplier visits
- Annual staff party with all the teams from each pub - time to let your hair down
- Christmas day off to spend time with friends and family
- Fair tip policy - the company takes no part of this, every penny goes to our team
- Emotional & financial support & advice line available 24/7 via access to The Licensed Trade Charity
- Long service reward of increased pension contributions, annual leave and company sick pay; the longer you’re with us, the more benefits you accrue

**Great training & development programme** - helping you grow personally & professionally
- Proven progression - 68% of our managers and 50% of our chefs have been promoted from within.
- Our online training platform, Flow gives staff a clear career development and training journey consisting of a mix of online tutorials and external training sessions.
- WSET level 2 qualification for all our management teams within your first year.
- Staff trips - every bit as important as a structured training programme, staff trips are an essential part of what makes working for The Bath Pub Company special. We try to send all our staff on experience and discovery trips to inspire and reward them. They play a key part in helping staff for all levels to develop skills knowledge and experiences and to have some well deserved fun.

INDFOH

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