Call Handler
1 month ago
**Role: Customer Service Order Processor**
**Temp to Permanent**
**Location: Castleford WF6**
**Monday to Friday - 8am -5pm (40 hours)**
**£ 22,050**
We are looking for an enthusiastic person to work for our well-established client who is a distribution company based in Castleford. You will be working as part of a small team in a fast-paced Business Environment, where high quality standards are implemented throughout the business.
As a Order Processor, you will be mainly responsible for contacting customers, be responsible for resolving customer queries, processing administration. You must possess excellent telephone communication skills and have a friendly outgoing approach.
**Key accountabilities**:
- Answering inbound calls from clients and customers in a courteous and professional manner
- Investigating client and customers’ complaints
- Dealing with customer complaints with empathy and understanding
- Updating customer/ordering information using a bespoke system (full training given)
- Helping to build good customer relations
- Working as part of a team in a friendly and professional manner.
**For the role you will be able to demonstrate**:
- Excellent communication skills both written and verbal
- Working knowledge of Microsoft office
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently
INDCOM
**Job Types**: Full-time, Temp to perm
**Salary**: From £22,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime
Ability to commute/relocate:
- Normanton: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Inbound Calls: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
Reference ID: JG/CSA/0423
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