Clerk / Typist

The Clerk/Typist will provide an efficient clerical and typing service to support clinicians/professionals primarily within the Mental Health Unit. The role will also include data entry and outpatient clinic reception as and when required.

The Clerk/Typist may also be required to cover at any site within the Mental Health Directorate as directed by their line manager.
- Communicate with clients, carers, medical, nursing, psychology and social work staff and any other professionals involved in client care both within the Health Board, Local Authority or other outside agencies which will include the third sector.
- Able to use a variety of communication and interpersonal skills and the ability to foster good working relationships at all levels. Will need to receive and transmit routine information requiring tact, persuasive and empathetic skills when dealing with distressed clients and carers in person or by phone and be aware of the reporting system should an incident occur.
- To undertake general reception duties, meeting and greeting clients and visitors.
- The Clerk/Typist will need to liaise in a professional manner with colleagues, visitors and patients and undertake a range of duties to support the smooth running of the department.
- The emphasis within the Service will be on team working, sharing of knowledge and experience for the overall benefit of the organisation.

Also to ensure that through personal development the postholder should assist in the implementation of Health Board policies and procedures in order to achieve the Board objectives.
- Working as part of a team, organise own daily work processes in providing a clerical and typing service to the Primary Care Mental Health Support Services Team
- Ensure that all audio/copy typing is completed within departmental timescales
- Ensure all client correspondence and reports are filed within required timescales
- Maintain filing systems
- Process incoming referrals liaising with core team members
- Receipt and distribution of mail for the department/team
- Maintain databases and booking systems as and when required
- Undertake photocopying as requested
- To fax as directed
- Ensure all casenotes/client files are tracked appropriately as required
- To assist in departmental audits as required
- To liaise with other colleagues/departments as required in a timely manner
- Ensure adequate stationery and stock levels for the team, replenishing as required