Management Support

2 weeks ago

Stamford, United Kingdom Lakeside Healthcare Full time

**About Lakeside**

**LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous, and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care, and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**: In all areas of our business we network, collaborate, and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice/Department/Team**

Lakeside Healthcare Stamford is a forward-thinking, progressive organisation offering primary care services to the people of Stamford and surrounding villages. We are a large practice with a population of over 31,000 patients. We are a great team and welcome the challenges that a busy practice brings.

**Job Introduction**

**What you will do**
- Application and day to day management of all clinical rotas
- Approval, coordination, administration and reporting of all clinical absences and holiday; holiday meetings highlighting any capacity issues to the operational team, sickness reporting and scheduling return to work interviews
- Organise overtime and locum cover either via Partner GP’s, Salaried GP’s or locum agencies
- Communicate rota schedule to clinical team in a timely fashion
- Produce student rotas and liaising with educational team for training and study requirements; organise student accommodation.
- Produce foundation and registrar inductions and rota plans in accordance with their levels, including tutorial planning.
- Create, distribute, and coordinate the room rota for the Stamford Hub, prioritising our core staff for meetings whilst accommodating the needs of all associated staff
- Create and communicate induction plans for clinical new starters
- Be the first point of contact for the team and patients and managing general queries; and escalating more complex queries to the appropriate member of staff in line with agreed SOPs
- The post holder will be required to work flexibly in response to the needs of the organisation, providing cover for administrative staff to ensure continuity of a quality service provision
- Attend and contribute to team, patient services and staff meetings as and when required
- To work in accordance with written Standard Operating Procedures (SOPs) and all practice procedures.
- The post holder will be required to assist the patient service team with telephones at busy times. To assist the patient services manager with concerns and complaints.

**Essential Criteria**
- Good standard of education
- Ability to be discrete and maintain absolute confidentiality
- Attention to detail
- Good organisational skills
- A positive, upbeat effective team player, able to work flexibly and to strict deadlines within a dynamic office environment
- Enthusiastic, honest, and reliable
- Ability to prioritise work to ensure deadlines are met and be flexible
- Ability to resolve problems & work with colleagues to implement solutions

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements)
- NHS pension and long service recognition
- NHS Discounts (Blue Light Card)
- Career opportunities
- Role specific training and ongoing development
- Great team environment

**Lakeside Healthcare is proud to be a Living Wage employer**

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually. If interviews are carried out at our GP practices, you will be required to wear a mask.

Please ensure you have your Right to Work documentation available at interview **We will require you to produce the original documentation prior to your start date.**

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practi

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