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Customer Experience Advisor

4 months ago

Battle, United Kingdom Southern Housing Full time

**Sittingbourne, Kent or Battle, Sussex**

**The role**

Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer experience...every time

We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service.

You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using own initiative and have the ability to update systems and follow processes.

This a part-time position working 22.5 hours per week. We can offer a hybrid working arrangement allowing you to split your time between working from home and working from our offices in either Sittingbourne or Battle.

**What you’ll have**:
We're looking for people with:

- Great customer service skills
- A 'can do, solution focused' attitude
- Strong people and communication skills
- An understanding of contact centre technology
- The ability to work closely with colleagues in all departments

We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be able to work flexibly within these hours.

**Closing date: Monday 6th February at 23:59**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their ownWe also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working

**Inclusion and Diversity**
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

**Job Type**: Part-time
Part-time hours: 22.5 per week

**Salary**: £25,405.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- Private dental insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: One location