Night Owl

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Hours: 42 per week

**Salary**: £27,300 per annum

**Are you a people person, awake to the opportunities of delivering exceptional **student support in the early hours?**

**The City**:The Granite City is steeped in history, and our university culture is a rich part of that heritage. The University of Aberdeen was founded in 1495 and is one of the UKs oldest universities. While Robert Gordon University is a more recent development, it was named Scotlands University of the Year in 2021 Joining our team would mean you were supporting the next generation of students, as they embark on their studies and make their mark on this ancient city. We believe that students book more than room when they choose us; we are offering them the space to flourish

**The Site**:You can see the University of Aberdeens historic library from one of our impressive roof terraces, and we are within walking distance to NESCOL and on the main bus route to RGU. This means we are perfectly positioned to meet the needs of Aberdeens students, and our quality rooms are in high demand. Our centrality also means our residents have quick access to our wonderful beach and all the attractions the city has to offer. Socialising is such an important part of the university experience, and we want to give students room to meet friends old and new from all over the world. Within our 618-bed site, students can take advantage of our designated study rooms, make use of our stunning social spaces, and brave the Scottish weather to see the sun rise from one of our two roof terraces

**The Vibe**:Come and add your unique voice to our thriving community by joining our established team in Aberdeen No two shifts are quite the same in our busy site, but you can rely on the fact our established team will make you feel welcome every day.

Our residents expect a round-the-clock service to fit with their busy study and social lives, so we need people who strive to deliver the same excellent level of customer service at 1am that we provide at 1pm.

As a Night Owl, you will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_ We are Student Roost._**

**_ Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Night Owl, you will know the strength of your smile.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city, able to clearly articulate what we offer to prospective residents.
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Night Owl by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
- Educate yourself on the local support network that we can signpost residents to, who may be ex