Cineworld Team Member Apprentie

3 months ago

Northampton, United Kingdom Lifetime Training Full time

To ensure that you are always delivering the highest standard of customer service. You will support the Cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures. You will be fully cross trained, performing different duties at various times. Staff functions include Box Office duties, Concessions duties, Floor duties, Bar duties and Projection duties with particular attention paid to customer service in all areas.
Key responsibilities:

Passion for Customers - You will:

- Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.
- Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.
- Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.
- Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.
- Be knowledgeable about the cinema i.e. services and facilities.
- Ensure all communication via radios is appropriate, clear, and concise and where applicable the cinema code words are used.
- Provide information on performance start and finish times, films synopsis and film classification.
- Be aware of the policy towards film piracy within the cinema.
- Be aware of all film classifications and identification procedure.

Driving Sales - You will:

- Work effectively using the correct upselling and suggestive selling techniques.
- Be aware of current marketing promotions and assist as required.
- Sell box office tickets and retail products correctly and follow correct cash handling procedures.
- Assist with stock take as required.
- Ensure all wastage is correctly recorded by following the wastage procedures.
- Keep all retail products stocked sufficiently adhering to First In, First Out (FIFO) process, making sure that there is clean and efficient presentation of all products.

Health & Safety - You will:

- Follow the Food Hygiene Regulations and Health & Safety Policies.
- Work efficiently using all pieces of equipment (you have been trained on) correctly and with care.
- Inform management immediately of any breaches or issues within Health & Safety.
- Help monitor maintenance or repairs advising the relevant people of any issues immediately.
- Open and close all areas, ensuring the relevant check sheets are adhered to.
- Undertake cinema cleaning activities including cinema, toilets, back of house areas, auditoria’s, cinema seating, all front of house areas and emptying and removing of rubbish as required.
- Keep informed about business changes by attending staff meetings, reading staff notice boards and asking questions where appropriate.
- Adhere to all current policies and procedures.

Projection:

- Work alongside the projection management team as per their instructions.
- On all areas you may also complete other ad-hoc duties as required.

**Benefits**:

You never know what you are going to get handed in life, which is why Cineworld provides a flexible benefits package to help you be as prepared as possible for the road ahead. From free movies to supporting you in keeping your health in great shape, as well as ways to save you money, your benefits package can be adapted to suit your needs.
At Cineworld, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 Months.- Requirements and Prospectus**Desired Skills**
- Good Customer Service attitude. - Communication skills. - Team working skills. - Cash handling skills.

**Personal qualities**
- A helpful and enthusiastic attitude.
- Adaptable and flexible to changing circumstances.
- Resourceful and able to work under pressure.

**Qualifications required**

No Qualifications required

**Future prospects**

Ongoing learning and development opportunities

**Training to be delivered**

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
- About the EmployerCineworld Group plc was founded in 1995 and is now one of the leading cinema groups in Europe. Originally a private company, it re-registered as a public company in May 2006 and listed on the London Stock Exchange in May 2007. Currently, Cineworld Group plc is the only quoted UK cinema business. Cineworld's acquisition of Regal Entertainment Group has created the second largest cinema business in the world (by number of screens). Cineworld currently operates in the UK, Ireland, Poland, the Czech Republic, Slovakia, Hungary, Bulgaria, Romania, Israel and the US.

**Employer**

Cineworld - Northampton

Visit employer website
- **Address**

Sixfields Leisure

Northamptonshire

Northampton

NN5 5QJ

The map below displays the e

  • Team Member

    3 months ago

    Northampton, United Kingdom Muffin Break Full time

    Team Member Do you have a passion for food & coffee products, want to work in a Café that has a great vibe, and love interacting with a variety of people? We are looking for passionate team members to provide great service for our customers. Team Member Benefits: - Flexible working hours - Full Training provided - Working with a fun and friendly...

  • Team Member

    3 months ago

    Northampton, United Kingdom Muffin Break Full time

    Team Member Do you have a passion for food & coffee products, want to work in a Café that has a great vibe, and love interacting with a variety of people? We are looking for passionate team members to provide great service for our customers. Team Member Benefits: - Flexible working hours - Full Training provided - Working with a fun and friendly...

  • Team Member

    3 months ago

    Northampton, United Kingdom Muffin Break Full time

    Do you have a passion for food & coffee products, want to work in a Café that has a great vibe, and love interacting with a variety of people? We are looking for passionate team members to provide great service for our customers. **Team Member Benefits**: - Flexible working hours - Full Training provided - Working with a fun and friendly team **Team...

  • Team Member

    3 months ago

    Northampton, United Kingdom Muffin Break Full time

    Do you have a passion for food & coffee products, want to work in a Café that has a great vibe, and love interacting with a variety of people? We are looking for passionate team members to provide great service for our customers. Team Member Benefits: - Flexible working hours - Full Training provided - Working with a fun and friendly team Team Member...

  • Team Member

    3 months ago

    Northampton, United Kingdom Homebase Full time

    We all have a part to play in making Homebase such a fantastic place to work and shop and while our customers are at the heart of everything we do, we know that without our store team members, we wouldn’t be here. When you join our team, our promise to you is that as a part of the Homebase family, we will value you, we will offer you fantastic training and...

  • Team Member

    3 months ago

    Northampton, United Kingdom SOHO COFFEE CO Full time

    **SOHO Coffee Co. Your family of Roasters, Bakers & Taste Makers** This is an exciting opportunity for team members to join our team at our very exciting new concept at Northampton Train Station, SOHO PICCOLO. **We are seeking a team member who is available for regular 5am starts.** You will be part of the team that will be the driving force, to deliver...

  • Team Member

    3 months ago

    Northampton, United Kingdom SOHO COFFEE CO Full time

    **SOHO Coffee Co. Your family of Roasters, Bakers & Taste Makers** This is an exciting opportunity for team members to join our team at our very exciting new concept at Northampton Train Station, SOHO PICCOLO. **We are seeking a team member who is available for regular 5am starts.** You will be part of the team that will be the driving force, to deliver...

  • Team Member

    3 months ago

    Northampton, United Kingdom SOHO COFFEE CO Full time

    **SOHO Coffee Co. Your family of Roasters, Bakers & Taste Makers** This is an exciting opportunity for team members to join our team at our very exciting new concept at Northampton Train Station, SOHO PICCOLO. **We are seeking a team member who is available for regular 5am starts.** You will be part of the team that will be the driving force, to deliver...

  • Team Member

    3 months ago

    Northampton, United Kingdom Atlas Hotels Full time

    **Hours**: 16** hours across 2 days per week** **Salary**:£11.60 per hour** **Atlas Hotels** is hiring a **Team Member** right now at the **Holiday Inn Express - Northampton** Whilst previous experience of working in hotels would be useful, it’s not essential. If you join our friendly, enthusiastic and guest focused teams we can teach you all you need...

  • Team Member

    3 months ago

    Northampton, United Kingdom Tim Hortons Full time

    **Team Member - Front of House** **Location: Northampton** **Salary: Hourly paid, minimum wage & above** ** & Part Time available** **Want to change up your career and join a company where there’s never a dull moment?** **Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?** **Tim...

  • Team Member

    3 months ago

    Northampton, United Kingdom SIPP FOOD (CORBY) LTD ta BURGERKING CORBY Full time

    '''Duties''' - Prepare and cook food items according to recipes and quality standards - Assist with food preparation tasks such as chopping vegetables and marinating meats - Ensure food safety and sanitation practices are followed at all times - Operate kitchen equipment safely and efficiently - Maintain a clean and organized work area - Collaborate with...

  • Team Member

    3 months ago

    Northampton, United Kingdom The Optimist Northampton Full time

    As a Team Member at The Optimist, you will become a master of all trades. Your warm welcome, excellent service and great food will be the reason guests keep coming through our doors! You’ll thrive in a fast-paced environment, helping out front and in the kitchen. You’ll always pull together as a team because it’s the people that make it all...

  • Team Member

    3 months ago

    Northampton, United Kingdom The Optimist Northampton Full time

    As a Team Member at The Optimist, you will become a master of all trades. Your warm welcome, excellent service and great food will be the reason guests keep coming through our doors! You’ll thrive in a fast-paced environment, helping out front and in the kitchen. You’ll always pull together as a team because it’s the people that make it all...

  • Team Member

    3 months ago

    Northampton, United Kingdom SIPP FOOD (CORBY) LTD ta BURGERKING CORBY Full time

    Job Title: Team Member **Duties**: - Provide excellent customer service and assist customers with their needs - Operate cash register and handle transactions accurately - Prepare and serve food and beverages in a fast-paced environment - Maintain cleanliness and sanitation standards in the kitchen and dining area - Follow proper food handling procedures...

  • Install Team Member

    3 months ago

    Northampton, United Kingdom Engage Technical Solutions Full time

    **Position Summary** Reporting to the Nominated Team Leader the Installation Team Members role is to: - Install UID barcodes onto selected items of equipment in accordance with instructions - Data Reconciliation - Supporting the Team Leader Full training on the installation process will be given as well as instruction on the use of the laptop computer and...

  • Casual Team Member

    3 months ago

    Northampton, United Kingdom Atlas Hotels Full time

    **Hours**:Will be as required - Further details given at interview** **Salary**:£11.44 per hour** **Atlas Hotels** is hiring a **Casual Team Member** right now at the **Holiday Inn Express Northampton** Want an enjoyable job role with tons of variety day to day? You've come to the right place! **So what does a Casual Team Member do?** - Providing a warm...

  • Restaurant Team Member

    3 months ago

    Northampton, United Kingdom Tim Hortons Full time

    **Restaurant Team Member** **Location: Northampton** **Salary: Hourly paid, minimum wage & above** ** & Part Time available** Want to change up your career and join a company where there’s never a dull moment? Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is...

  • Restaurant Team Member

    3 months ago

    Northampton, United Kingdom Tim Hortons Full time

    **Restaurant Team Member** **Location: Northampton (NN3 9HY)** **Salary: Hourly paid,** ** & Part Time available** Want to change up your career and join a company where there’s never a dull moment? Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across...

  • Restaurant Team Member

    3 months ago

    Northampton, United Kingdom Tim Hortons Full time

    **Restaurant Team Member** **Location: NORTHAMPTOBN (NN3 9HY)** **Salary: Hourly paid,** ** & Part Time available** Want to change up your career and join a company where there’s never a dull moment? Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across...

  • Customer Team Member

    3 months ago

    Northampton, United Kingdom Coop Full time

    **Customer Team Member** - Location: Wooten Field Centre, Wooten Hope Drive, Northampton, NN4 6DY- Pay: £10.90 per hour- Contract: 8 hours per week + regular overtime, permanent, part time- Working pattern: Shift will be Sunday 5.30am to 2pm, to be discussed at interview.- Full, paid training provided- - You must be aged 18 or over to be a customer team...