CRM Business Analyst
5 days ago
Due to expansion, our client a reputable and forward thinking compliance and membership body based in Leamington Spa are seeking to recruit a CRM Business Analyst on a 6 month contract to their friendly team.
Job Purpose:
The company implemented Microsoft CRM Dynamics 12 months ago via an outsourced provider who specialises in developing CRM for membership organisations. It is recognised that the current processes and structures of data at the company are complex owing tothe previous amalgamation of five associations into one brand. A recent review of strategy has identified it is time for change, we need to create simplicity and transparency for our members whilst pursuing other opportunities for growth and engagement withinthe sales and lettings industry.
Main Duties and Responsibilities:
- Analyse current processes and practices
- Understand future strategic plans
- Help to design new processes and practices ensuring GDPR compliance
- Identify risks
- Map changes to requirements
- Liaise with CRM outsourced provider regarding CRM configuration & costs
- Liaise with Marketing and outsourced web developers regarding web amends, APIs & costs
- Test and quality review changes
- Deliver training and produce help documentation to underpin new ways of working
Education / Experience:
- Experience of data auditing and analysis
- Experience in using Microsoft CRM Dynamics software
- Understanding of configuring CRM software
- Understanding of GDPR compliance
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