Shopper Insights Client Associate

3 weeks ago

London, United Kingdom dunnhumby Full time

**dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

**Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

**dunnhumby** employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

dunnhumby is looking for a Shopper Insights Client Associate to join them on a permanent basis.

In this role you will understand the strategic priorities of your CPG supplier base and retailer and maximise how dunnhumby helps them to achieve against them. You will this to ensure that the tools and services they have invested in are delivering great client experience, usage and value.

**Key accountabilities**
- Achieve 'Client Success' for a set of small clients within an assigned category. KPIs include client satisfaction, tool usage / engagement and total account value
- Support Client Success Executives and Leads on wider set of clients to have extended impact
- Create and maintain good stakeholder relationships within CPGs
- Build briefs and presentations that meet CPGs strategic needs and present back the actionable recommendations delivered by your Insights Execution counterpart
- Support your team with spotting sales opportunities and support Sales counterpart to deliver commercial performance targets within client portfolio.
- Collaborate with counterparts across dunnhumby's departments to deliver joined up client experience
- Maintain all required skills & complete necessary training and act in line with our values and Code of Business

**What you can expect from us**

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone's invited.

**Our approach to Flexible Working**

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found **(here)

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