Chapter Lead

2 months ago

Cardiff, United Kingdom Admiral Full time

We have an opportunity for an experienced Chapter Lead to refine and champion our QA best Practice and support the Chapter Members within our Data Tribe. It's here we aim to continuously elevate the data and analytics capability to enable Admiral’s continued efforts to be a market leader in financial services.

It is within our remit to create data products, services and opportunities for our business and our customers. We focus on simplicity, security, speed and significance in all that we do. Our mission is to deliver value in the form of efficient and effective data, tooling and decision-making processes for the Admiral Data community, to help drive value and service to Our customers and Our business.

You will work within the Data Tribe comprised of Test Automation Engineers, Software Engineers, Data Analysts, Data Engineers, Cloud Engineers, Data Scientists, Squad Leads and Product Owners, working within the Google Cloud Platform, whose primary focus is to design and develop innovative technology solutions for a variety of internal stakeholders.

**About You**

As we work within the Scaled Agile framework, we are looking for someone who can work both independently and as part of a team within a fast-paced and changing environment. This requires an individual who can deliver to agreed timelines, communicating effectively, and thinking innovatively.

Experience of working in an integrated team, refining, and prioritising a backlog and delivering in an Agile methodology is a must.

**Job Purpose**

The main responsibilities of a Chapter Lead are to build up the right capabilities in the technical people in the Tribe, equipping them with the skills, tools, and standard approaches to deliver functional excellence, and ensuring that they are focused on delivering value to the business. At the same time, we would expect the Chapter Lead to perform as a Quality Assurance Community of Practice Champion within their specific functional discipline within their designated Squad. A Chapter Lead is required to understand the Testing Framework, review pull requests and ensure squads deliver good quality code coverage.

The Chapter Lead takes responsibility for the line management of the technical people within the tribes.

**Accountabilities**
- Recruitment, development and retention of technical resources including career pathway development for all technical squad members.
- Defining and setting compensation, benefits, and promotions for all members of the relevant Chapter.
- Providing an inclusive environment where Chapter members have freedom and safety to innovate, experiment, and learn from failure.
- Providing open and effective communication channels leading to greater knowledge transfer within the Chapter.
- Ensuring engineering, design and testing standards and practices comply with Admiral IT governance and architectural standards while performing in a heavily regulated environment.

**Responsibilities**
- Providing line management duties for all Squad technical members within the relevant Chapter with a view to focussing on coaching and mentoring techniques that align to both agile principles and Admiral values.
- Technical resource recruitment, retention, and overall onboarding process for all Squad level technical members of the relevant Chapter.
- Supporting both personal and technical skills development for all Squad level technical members enabling greater Squad operational performance.
- Providing effective career development for all Squad level technical members of the relevant Chapter.
- Effectively administrating Chapter member’s compensation, benefits and promotion processes
- Enabling Squads to meet their expected outcomes by supporting them in problem identification, root cause analysis, and decision-making.
- Identifying, teaching, or championing the required software and hardware engineering skills needed to support the development of high-quality code, components, systems, and solutions.
- Supporting all Chapter members in living the following values in everything they do: productivity, quality, transparency, and openness over internal politics.
- Serving as a senior coach and advisor to Agile Squads. Remaining close enough to the Squads to add value and to be a competent manager, while staying far enough away to let them problem-solve on their own.

**Key Interactions**
- Regular 1 to 1s with Chapter Squad level technical members.
- At least annual performance reviews.
- Close relationship with Tribe leadership focussing on understanding the development needs of their people.
- Participate in quarterly Portfolio Sync and weekly Portfolio checkpoint sessions and support teams by helping them remove systemic impediments.
- Help protect teams from distractions and unrelated or unnecessary work.
- Work with APMO to establish and monitor staffing needs.

**Knowledge and Experience Required**
- Customer experience (CX) interaction and integration as part of software development process (can

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