Customer Operations Executive

5 months ago

Maidstone, United Kingdom Lendable Full time

**About Lendable**:
We are a** finance business** that **thinks and acts** differently. Lendable is all about using technology to make** personal finance simpler and faster**. What makes us unusual?

Unlike the Big Banks, we **serve our customers**, not the other way around. As a result, our customers love us, with an average rating of** 4.9/5** across tens of thousands of reviews. No other finance company even comes close.

**What’s our secret?**:
We get money out to borrowers in minutes instead of days. In just over half a decade, we’ve served hundreds of thousands of customers across the UK - not bad for a newcomer in an industry dominated by the four high street banks.

**What else?**:

- Our business has been **profitable since 2017** - a rarity in the fintech space - and we’re one of Europe’s fastest-growing unicorns.
- We’re backed by top **investors including Balderton Capital and Goldman Sachs.**:

- Our founders still run the company. We’re small enough that you get things done by talking to people.

**Your Job**:
You need to get a kick out of working in a **fast-paced, solutions-oriented environment.** Finding the problem is half the battle, coming up with the solution is the prize.

The customer-facing side of the business is central to what we do. We care about each and every one of our borrowers. **Their delight is our success**. Your interactions with them inform how we grow our business. **You’re not a cog in the machine**: _you’re a source of information on how we can get better._

You will join a growing team where your day-to-day is dynamic and employee input into operations is valued. Joining the customer-facing side of the business is a really important task - **happy customers are a vital part of our success**

You will be interacting with new and existing customers on a daily basis, ensuring they enjoy a seamless and great experience.** Problem-solving, keeping a calm head, and having a ‘can-do’, friendly attitude are essential.**

This is an exciting opportunity to get involved in a rapidly growing fintech start-up. Please note that you will be working** 1 in 4 Saturdays** in a month (however, you will get **a day in lieu** in the week running up to the Saturday you will be working).

**Your profile**:

- You enjoy **problem-solving and thinking creatively** and independently. We are a fast-paced, entrepreneurial environment. There is often a lot of working it out as you go, multitasking, and working out how things can be done better.
- You love having fun. We work very hard, so **laughter** each and every day is key.
- No experience in finance? No problem. That side, **we can teach you**.

**Our team**:
**What makes the Lendi ops team different**

Lendi-ops is a bunch of brilliant and eclectic people, with** different interests **and superpowers thrown into the mix. **We love learning** and having fun whilst doing so. It’s not about fitting into the existing mould, but each and every person being a part of creating something brilliant,** that we can all be proud of**.

**Our Values**

The** mutual trust and respect **within Lendi-ops create an environment to thrive, grow and explore your talents and interests. **Working independently and as a team**, thinking autonomously, helping us shape our existing and new products to be the best. Learning from each other and trying new things without worrying about getting them wrong. And a ton of laughter. That’s where the magic is created.

**Your Progression**

Alongside the customer-facing part of the role,** you can develop into becoming an area expert in various other operations functions**. This can take you into leadership, creative or tech-focused roles within the team, or perhaps you’re interested **in learning it all** and becoming a generalist. OR - perhaps there’s an area that doesn’t exist yet that you could start up - **we’d love to hear your ideas**

**The Future**

It’s an exciting time at Lendi-HQ. We’re experiencing **huge growth** in our existing lending product, and have recently brought **two new products to market**. Join our growing US operations team to have the opportunity to develop your skills across multi-product (and multi-continent) and other operations functions. And **have lots of fun along the way**, with wonderful people.

**Life at Lendable (also check out our **Glassdoor page**)**:

- The opportunity to scale up one of the **world’s most successful **fintech companies.
- **Best-in-class** compensation including equity.
- You can work from home **every Monday and Friday **if you wish - on the other days, we all come together IRL to be together, build and exchange ideas.
- **Our in-house chef **prepares fresh, healthy lunches in the office every Tuesday-Thursday.
- We care for our Lendies' well-being both physically and mentally so we opt for the highest coverage when it comes to **private health insurance**:

- We organise an** annual trip** with the whole company, to

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