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Content Officer

4 months ago

Manchester, United Kingdom Parliamentary and Health Service Ombudsman Full time

**Details**:
**Reference number**:

- 274647**Salary**:

- £31,934**Job grade**:

- Other**Contract type**:

- Permanent**Type of role**:

- Communications / Marketing**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Manchester, North West England, M2 3HQAbout the job

**Job summary**:
We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations.

We do this fairly and transparently without taking sides, and our service is completely free.

**About the Role**

The Content Officer is part of a small and dedicated content team, working in our wider communications team.

You will help us make our digital and print content easily accessible to a range of audiences, so that more people understand who we are and how they can use our service.

You will champion PHSO’s brand and take a digital-first approach to content design and production, leading on or contributing to projects across our channels. You will also work on materials to reach offline audiences, such as leaflets explaining how to use our service.

Working across the organisation, you will collaborate with colleagues to create accessible, accurate and engaging content that is written in plain English and meets user needs.

You will also support the production of corporate publications such as annual reports.

**Job description**:
**The role**

We are looking for an experienced communicator with experience in publishing, copywriting and editing, who is passionate about delivering user-centred and accessible content.

An expert in taking complex information and making it easier to understand, you will help us produce high-quality written content that engages with diverse audiences and tells our story.

Working closely with colleagues across the organisation, you will play an important part in helping us reach more people and communicate our work effectively.

The Content Officer will be responsible for:

- developing and delivering PHSO’s publications programme.
- making sure our digital and print content focuses on user needs, meets plain English requirements and is accessible and engaging for a range of audiences.
- championing the PHSO brand, house style and language guidance.
- making sure content meets high standards through effective editing, writing and proofreading.
- supporting the production of corporate material, such as annual reports, and content that helps people understand who we are and what we do.
- staying up to date with content trends and developments, sharing creative ideas and advising on the most appropriate content types to meet user needs.

**Person specification**:
**Experience**

Essential:

- Experience of creating engaging and accessible content in a wide range of digital and print formats that resonates with diverse audiences.
- Experience of editing and proofreading publications and short-form content.
- Experience of analysing complex written material and summarising the main points.

Desirable:

- Experience of commissioning content and managing external suppliers.

**Skills**

Essential:

- Strong writing, editing and proofreading skills, with exceptional attention to detail.
- Ability to turn complex information into clear, accurate, engaging content that is written in plain English.
- Excellent planning and organisational skills with the ability to manage and prioritise multiple tasks and meet deadlines.
- Good networking and negotiation skills to work collaboratively and effectively with internal and external stakeholders.

**Knowledge**

Essential:

- An understanding of good visual and content design principles.
- Knowledge of accessibility best practice and alternative formats.
- An understanding of publications planning and content workflows.
- An understanding of how to evaluate activity and use insight to inform content development.
- Knowledge of website content management systems (preferably Drupal).

Desirable:

- Knowledge of Government Digital Service (GDS) content design principles.

**Benefits**:
We offer an extremely generous benefits package, which includes:

- Civil Service Pension scheme (minimum 26.6% employer contribution)
- generous basic holiday entitlement of 30 days plus 2.5 extra-statutory holidays on top
- hybrid working with a minimum requirement to work from the office for 40% and the rest of your time at home - our offices are based in Manchester city centre or Westminster in London
- access to a wide variety of internal and external wellbeing support and programmes including Headspace, an employee discount scheme and gym subsidy.

**Equality, Diversity and Inclusion**

We understand the importance of a workplace culture that values difference, where people feel they belong and have the tools