Claims Administrator

6 months ago


Chelmsford, United Kingdom Citynet Full time

Job Advert

**The Role: Claims Administrator**

You will assist the team with providing a quality Claims service to Citynet’s Agents and Underwriters in order to ensure the Customer is treated fairly in all transactions and correspondence and for that service to encourage the client to continue using Citynet and contribute to the future success of the company.

**Responsibilities**:

- Learn a basic level of a variety of classes of business including liability, property and professional indemnity claims.
- Provide administrative support to the claims department, including diary management ensuring efficient and organised claims processing.
- Setting up new claims on internal system and issuing acknowledgements to clients/underwriters
- Assist in the input, maintenance, and retrieval of claims data using the ECF/CLASS system, including processing expert fee invoices.
- Collaborate with claims handlers, underwriters, and other internal teams to facilitate seamless claims resolution.
- Compiling claims experiences, ensuring that reserving is accurate, and obtaining the present position.
- Data cleansing as and when required.
- Assisting in ad hoc claims projects to improve the company’s claims service.
- Support the claims manager as and when required.
- Prepare and maintain accurate claims documentation, including correspondence, reports, and records.
- Communicate effectively with clients, external vendors, and stakeholders to gather necessary information and resolve queries.
- Ensure compliance with industry regulations and company policies in all claims administrative processes.
- Support the continuous improvement of claims handling procedures and contribute to enhancing overall department efficiency.

**Experience**:

- Minimum of 2 years of experience in London market insurance claims.
- Proficient in the use of the ECF/CLASS system for claims processing.
- Attention to detail - Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced, dynamic team environment.
- Basic knowledge of insurance policies and procedures within the London market.
- Adaptability to changing priorities and a commitment to meeting deadlines.

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.



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