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Call Centre/customer Services

1 month ago

Basingstoke, United Kingdom Parkside Office Professional Full time

Our client in Basingstoke is building a brand new team, full training will be provided, just need to have good communication skills and able to work on a 4 on 4 off shift pattern. Ideally you will be a car driver and the company provide on-site parking.

Job Overview: To answer and resolve the intercom calls in a professional manner

Main Duties:

- You will be required to work a minimum 4 X 12 hours shifts per week which are nights and days and additional annual leave cover.
- The Controller must be able to answer and resolve the intercom calls in a professional manner
- Maintaining accurate logs by recording information gathered through the intercom
- Work together with the Technical Team and the Customers Response Centre to report and escalate on site equipment faults
- Live sites monitoring
- Carrying our other administrative duties
- Comply at all times with company policies and procedures
- Support the company in its maintenance of quality standards
- Promote and protect the company's image and good reputation at all times
- Offer the highest level of customer service at all times seeking the assistance of your manager when necessary
- Keep up to date with technical training on all systems
- Maintain a safe, neat and tidy workplace at all times ensuring the protection of staff and company assets.
- Comply with the company's Health & Safety Policy at all times reporting any concerns to your manager.
- Must maintain a high level of communication across all departments
- Fulfil any other duties and responsibilities that, after consultation, may be determined from time to time

**Requirements**:

- Ability to work calmly under pressure
- Be prepared to work shifts as part of a 24/7 cover
- Excellent communication skills are essential
- Computer Skills, Excel, MS Word documents
- Promote and protect the company's image and good reputation at all times
- Control room experience is preferred but not essential

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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