Catering Assistant

6 months ago

Coventry, United Kingdom Warwickshire Wildlife Trust Full time

Job Advert

**Introduction**

Warwickshire Wildlife Trust (WWT) is one of the 46 UK Wildlife Trusts. Established in 1970 we are a grass roots organisation governed by 14 trustees elected from a membership of 25,000 people, 99% of whom live in the county, and supported by 700 active volunteers. We manage an estate covering 1,000 hectares in Warwickshire, Coventry and Solihull and no one living or working in that area is more than 6 miles from one of our 67 nature reserves.

As members of the influential network of Wildlife Trusts, we are part of a collective covering the whole of the UK with 870,000 members, 32,500 volunteers, 2,500 staff and 600 trustees, all working together through a central unit, the Royal Society of Wildlife Trusts (TWT). Together we are on a mission to restore a third of the UK’s land and seas for nature by 2030. We believe everyone, everywhere, should have access to nature and the joy and health benefits it brings. Each Wildlife Trust is an independent charity formed by people getting together to make a positive difference for wildlife, climate and future generations. Together we care for 2,300 diverse and beautiful nature reserves and work with others to manage their land for nature, too.

WWT is embarking on an ambitious new ten-year strategy. By 2030 we want to have put wildlife into recovery by creating more space for nature with more people on nature’s side.

In order to deliver our ambitions for nature and people, we need to engage at least 1in4 people and inspire them to act for nature. Our Visitor Centres, including our cafes, are key touch points for public engagement and will be an important mechanism for delivering our ambition of more people on nature’s side.

Warwickshire Wildlife Trust are looking for Catering Assistants to support the very successful Brandon Marsh Visitors Centre. They will be responsible for serving and preparing food and drinks to customers of the Centre and greeting them with a professional and friendly service.

If you have a passion for delivering excellent customer service and ensuring guests and visitors have the best possible experience, then we would love to hear from you.

Ed Green

Chief Executive

Warwickshire Wildlife Trust

**Catering** assistant**

**Accountable to**:
Brandon Marsh Catering Manager

**Location**:
Brandon Marsh Nature Centre, Coventry.

**Salary**:
£12 per hour

**Liaison with**:
Brandon Marsh team, Brandon Marsh Catering Manager, Visitor Centre Team, colleagues at Warwickshire Wildlife Trust, volunteers and the general public.

**Hours**

Zero hour contract.

(Flexibility needed to cover rota)

Summer opening hours 10:00 to 16:30

Winter opening hours 10:00 to 16:00

**Job purpose**

To work as part of the catering team, to ensure a clean, comfortable and welcoming environment for visitors to the café at the Parkridge Centre, Brueton Park, Solihull.

**Key Responsibilities**:

- **_
Catering assistant_**
- Serve customers using the till and adhering to procedures to ensure correct entry of items and accurate financial recording.
- Prepare food and drinks for customers in line with the Catering Management System guidelines and Food hygiene regulations.
- Maintain accurate records in relation to food storage and preparation in line with the Catering Management System.
- Participate in the cleaning rota to ensure the catering area is maintained to the required standards of the Catering Management System.
- Ensure that the tables, chairs, bins and general environment of the cafe and surrounding area is kept clean and tidy.
- Help to clean items (by hand or by dishwasher) so that there is adequate equipment available to serve customers.
- Carry out facility checks as required.
- Be an active part of the Warwickshire Wildlife engagement team. Be able to speak to customers about Warwickshire Wildlife Trust, the nature reserve and membership which is communicated through your personal passion for wildlife.
- To undertake other duties as requested by the Catering Manger and Catering Supervisor.

**_
2. General Responsibilities_**
- Promote the work, mission and vision of the Trust at all appropriate times
- Ensure a high level of customer service in all dealings with the public.
- Use every opportunity commensurate with other duties to contribute to the Trust’s membership recruitment, fundraising and engagement of people.
- Ensure continuous development of skills and knowledge required for the post, undergoing training and performance review as required by the Trust.
- Work within all the policies and procedures of the Trust, ensuring own compliance with the Trust’s health and safety policies and procedures and that of any resources for whom you are responsible.
- Work at all times within the Warwickshire Wildlife Trust’s Equal Opportunities Policy and to promote equal opportunities.
- Comply with all legal and contractual obligations concerning the responsibilities of your post, with particular attention to the Cate

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