German Speaking Credit Card Agent

2 weeks ago


Milton Keynes, United Kingdom Corinium Language Associates Full time

We’re looking for a **German speaking customer service agent** for a position with a financial services provider in Milton Keynes. This office-based role is helping customers of Deutsche Bank in Germany with their credit card enquiries. Thereis no cold calling or sales required

If you are confident on the phone and enjoy helping customers that call for support, this could be the role for you. No previous finance experience is required as excellent training is provided.

**After paid training you will**:

- Answer inbound calls from existing customers in Germany.
- Deal with enquiries about credit card payments and suspicious account activity on the phone in German
- Be responsible for processing payment queries and resolving problems
- Liaise with cardholders and branches about ongoing cases to provide excellent customer service

**You need**:

- Fluent (to near native level) verbal and written German language skills
- Good English skills
- Professional telephone manner
- Good attention to detail
- To be able to get to the office Monday to Friday 7am -4pm

**Benefits and key facts**
- Salary: £26,000
- Regular working hours from 07.00 (37.5 hours per week)
- 35 days holiday including German National Holidays
- Pension Scheme
- Cycle to work scheme
- Health care support.
- On-site subsidised canteen
- Due to the nature of the work, dealing with sensitive credit card information,This role is not able to offer remote working and there is a background check at the end interview process. _

The office is in a very pleasant location overlooking lakes and woods on the southern edge of Milton Keynes. It is very close to the A5 with good access to the M1 with ample on-site secure parking.

**Application process**

**Speak to our German recruiter who will tell you about the role and find out what you are looking for before sending you the full job description.**
- If you want to go ahead, we will prepare a summary for you and guide you through the rest of the process. We will only send your details to the company with your permission if you have a reasonable chance of getting the role and want to be put forward.We won’t waste your time._

**We read and acknowledge every CV. If you haven’t heard from us then it means we haven’t seen or processed your CV.**

**About us**

For permanent roles, Corinium Language Associates is acting as an employment agency. For temporary roles, we are acting as an employment business.

Our Job reference JO0000003392



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