Member Representative

Our customers are members of the Nationwide Building Society, and as a Member Representative, you’ll often be the first person they turn to for help. Whether they’re contacting us online, on the phone or coming into the branch, you’ll use the wide-ranging skills you’ve been trained on to deliver a first-class service.

We need a Member Representative for our branch in **Birstall.**

This role is **full time, 35 hours per week on a 12 month Fixed term contract **Monday to Saturday.

**What you’ll be doing**:
Member representatives are multi-skilled. As you’d expect, there are counter transactions to be done, as well as talking members through how to use digital services and tech available in our banking hall. Our members value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

Our branches are the Society’s hubs and supporting local communities through voluntary work, assisting charities, providing financial education in schools or our Tea and Tech sessions are part of our DNA. There are always initiatives to get involved with and two paid volunteering days for you to use each year.

We’re committed to keeping our branches open but increasingly people want the flexibility of doing transactions online and engaging with us via our telephony support. That frees up time for our branch teams to do pre-set shifts on the phone, supporting our busy contact centre colleagues by using the brand-new tech in branch.

So you see, plenty of variety and to keep you busy

**About you**:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Are you someone who really wants to make a difference for our members? You’ll be able to make them feel they are in safe hands and that we can help them. By actively listening, asking skilful questions and learning every day, you’ll be perfectly placed to deliver the right results every time.

You’ll be given plenty of training on our products, services and processes; you just need to be comfortable using digital tools and apps.

**The extras you’ll get**:
We have a range of employee benefits, including:

- Access to an annual performance related bonus
- 25 days holiday, pro rata
- Up to two days paid volunteering a year
- Access to training to help you develop and progress your career
- A large selection of additional benefits to choose from including discounts on tech products, healthcare, retail vouchers, and travel
- Life assurance worth 8x your salary
- A personal pension - if you put in 7% of your salary, we’ll top up by a further 16%

**Why work at Nationwide**:
We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.

That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special because we understand employing a mix of people that reflect the wider communities, is a key element of being a mutual organisation.

**What to do next**:
If you pass, we’ll invite you to a short video interview (don’t worry you can turn your camera off for this) within the next 48 hours.