Sales Advisor

**We are looking for a Sales Advisor to join our Heating Services team at Certas Energy, this role is a Permanent contract based in our Larbert office working 37.5 hours a week.**

The role of Heating Services Sales Advisor requires you to drive sales and retention of new and existing Heating Services customers as well as dealing with inbound and outbound calls with the aim of retaining, up selling and converting service referrals. You will be responsible for proactively calling customers to arrange service visits and up selling additional products and while also being the primary interface for customer queries and complaints, maximising customer retention.

Our Heating Services team offer complete boiler care packages to customers across the UK. By giving support to Routing and Engineers, you will ensure that service visits are scheduled and planned in advance to maximise the productivity of our engineers.

**As a Heating Services Sales Advisor for Certas Energy you’ll have access to**:

- Brand discounts through Certas group scheme
- Experience working for the UK's largest independent fuel distributor
- Annual leave buy and sell scheme
- Pension scheme

**We’re looking for**:

- Previous Contact Centre and Customer Service/Sales experience is desirable
- Able to build the appropriate level of professional rapport with customers
- High degree of self-motivation and time management
- Can manage customer interactions with empathy
- Self-confidence and good interpersonal skills
- Good organisation skills and ability to prioritise

**Company Information**

Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.

We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.

**_ Certas Energy Ltd is an Equal Opportunities Employer_