IT Software and System Implementation Support

4 days ago


Dudley, United Kingdom French Selection UK Full time

FRENCH SELECTION UK
**IT Software and System Implementation Support**
IT, IT administration, IT Analyst, Technical Support, JIRA, Software Support, Implementation, System Support, eCommerce, IT infrastructure, PIM platforms, ERP, Agility, Microsoft Office, MAC, QA Testing, French, English, German
**Salary: up to £40,000 p.a. depending on experiences**
**Location: Dudley area, West Midlands - hybrid system**
At commutable distance by car or public transport from Dudley, Tipton, Oldbury, Smethwick, North West Birmingham, Halesowen, Smethwick, Stourbridge, Wolverhampton, Walsall, West Midlands, M5, M6
**Ref: 366T**

** Being part of the technical team, strong knowledge in IT, Software Support is required. **
** 2 or 3 days per week working from home **

VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 366T
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

**The Company**:
Our client is a well-established Security System and Online Technology Provider.

**Main Duties**:
To be responsible to implement and support of a centralised ecommerce system.

**The Role**:

- To provide technical support local companies in their implementation of B2B ecommerce platform
- To be the main point of contact for technical support on issues with the system
- To liaise between local users and developers utilising JIRA ticketing system
- To give support developers, internal and freelancers to ensure timely resolution of bugs
- Perform QA/testing of development actioned
- To manage administration of integration between Product Information Management System for product data in line with the requirements of the ecommerce system
- Interface between PIM/ERP/Ecommerce to provide solutions to the local markets
- To work with UX designers to develop designs based on requirements
- To create specifications for developers based on functional requirements
- To give support with the on boarding process of new companies into the ecommerce platform

**- Business fluency in English (written and spoken)**:

- French or German language would be a strong advantage
**- Experienced in similar IT Technician / IT Software Support / Implementation project management position**:

- Familiar with Agility PIM, Microsoft Office, MAC, ERP, ecommerce platforms
- Good understanding of business processes and system implementations
- Based at commutable distance from Dudley area

**Salary: up to £40,000 p.a. depending on experiences**

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.



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