National Out of Hours Scheduler

4 days ago

High Wycombe, United Kingdom PSV Glass & Glazing Ltd Full time

We are currently recruiting for National Out of Hours Scheduler

PSV Glass & Glazing Ltd is an established market leader in its field within the Bus, Coach and Rail industries.

Following an increase in business, a new and exciting position has arisen within our Operations Department.

**Salary**: £32,004 - £33,000 pa, Pension, DIS Benefit

Location: The role will be based at our Depot in High Wycombe, Buckinghamshire

Hours of Work: 41.25 hours per week, Monday - Sunday, shift pattern.

Holiday: 22 days plus Bank Holidays increasing with length of service after 3 years

As part of our Out of Hours Team You will be responsible for the running and answering of the out of hours (OOH’s) phones and you will be scheduling all orders and jobs on a national basis.

You will deal with all customer enquiries, orders and issues and you will liaise with the Sales Office to ensure all enquiries are dealt with promptly.

You will ensure that all jobs and sales orders are raised as per company procedure and that all Scheduling Logs and all OOH reports are kept up to date at all times as required.

You will ensure that all rail requests are dealt with promptly and ensure that all customer eta’s are met and confirmed with the customer.

You will ensure that all Technicians are given the correct information needed to carry out their tasks. You will maintain regular internal and external communication, and that you will update all jobs on completion of the work.

Do I need experience in a similar role?

Due to the niche market that we work within, full training will be provided for this role. However, previous experience in an office administration, customer service or call Centre role is essential.

In order to be successful in this role, we believe that you must have excellent interpersonal and communication skills with an ability to work to strict deadlines.

Excellent attention to detail will also be required along with excellent proficiency using Microsoft Office (e.g. Word and Excel). We would like a highly motivated and enthusiastic person to join our expanding team.

**Benefits**:

- We offer a life insurance scheme to all employees that will pay-out three times your gross salary (tax free) to your chosen beneficiary.
- Employee Assistance Scheme (EAP) available to employees and close
- Private Medical Insurance Scheme
- Free training
- Potential for career development
- 22 days plus Bank Holidays increasing with length of service after 3 years
- Employee Savings & Discounts
- Cycle 2 Work Scheme
- Let’s Connect Technology Scheme
- ULEV Car Scheme
- Workplace ISA Scheme
- Eye Care Scheme

**Job Types**: Full-time, Permanent

Pay: £32,004.00-£33,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Night shift
- Weekend availability

Ability to commute/relocate:

- High Wycombe, HP12 4HJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: OOH S - 01.05.2024

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