Residential Team Leader
6 days ago
The Residential Team Leader plays a crucial role in supporting the overall operations and outreach of a residential community. This position involves collaborating with residents, fellow team members, and non-profits.
Key Responsibilities:
Assist residents with inquiries, concerns, and requests, providing excellent customer service and addressing their needs promptly and professionally.
Plan and coordinate community activities, events, and programs to enhance resident engagement and outreach
Maintain accurate records of resident information, payments, and maintenance requests using appropriate systems or software.
Coordinate communication channels with residents, including newsletters, notices, and social media platforms.
Maintain open and effective communication channels with residents, fellow team members, and management.
Collaborate with other team members to ensure seamless operations, sharing relevant information and assisting with tasks as needed.
Attend team meetings and training sessions to stay updated on policies, procedures, and resident services.
Proactively assess resident satisfaction levels and identify opportunities for improvement.
Address resident concerns or conflicts in a timely and professional manner, striving for effective resolutions and maintaining positive relationships.
Collaborate with management to develop and implement strategies for enhancing resident satisfaction and retention.
Qualifications:
- High school diploma or equivalent (some college or vocational training preferred).
- Previous experience in residential, customer service, or a related field is advantageous.
- Excellent interpersonal and communication skills to interact effectively with residents, team members, and external stakeholders.
- Strong organizational and multitasking abilities, with attention to detail and the ability to prioritize tasks.
- Ability to work independently as well as part of a team, demonstrating a cooperative and proactive attitude.
- Strong problem-solving skills, with the ability to handle resident concerns and conflicts with empathy and professionalism.
- Flexibility to work evenings, weekends, and holidays as required to support the residential community.
*Please note this role is for our Client in the UK, not corporate headquarters*
Pay: £750.00-£1,100.00 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Dunmurry: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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