Ict Field Engineer

2 months ago

Exeter, United Kingdom BOWERFORD ASSOCIATES Full time

The ICT Field Engineer role is a customer-facing position. You will work on various client sites throughout the South West, and you will also work from the main Exeter office, and occasionally from home.

You require hands-on technical experience to be considered for this role and you must have a full driver's licence.

In this position you will play a key role in the growth of our clients ICT Engineering Team by supporting key clients with their technical issues.

**Principal Responsibilities/Duties**
- Remote and onsite support of customers.
- Proactive monitoring of ICT installations, MPLS Networks and SDWAN through dedicated tools.
- All aspects of remote desktop support, including, installing Software, the installation of Printers/Drivers/Patches, user profile and software issues, and more.
- Support and consult with 3rd Party Vendors.
- Active Directory Administration such as password resets, new starter and leaver requests, security group changes.
- Office 365 Administration.
- Assist with installation & support of networking solutions, including, LAN, WAN and MPLS.
- Router and switch configurations.
- Prepare configurations for Change Requests.
- Make scheduled changes to Routers/Switches during change windows.
- Ensure Firmware updates are completed during scheduled downtime.
- Remote Management & Configuration of Hosted/Managed Firewalls.
- Writing initial configurations to meet customer requirements.
- Create firewall rule sets and administer Firewall Rule Changes.
- Ensure Firmware updates completed during scheduled downtime.
- Remote Management & Configuration of Managed Wireless Solutions.
- Manage support tickets, logged by customers or automated systems.

**Essential Skills**
- Experience in Server 2012R2 onwards, Windows OS (Window 10 onwards).
- ICT Engineering experience.
- Experience of VMware and Citrix is desirable but NOT essential.
- Exposure to PRTG Network monitoring desirable.
- Exposure to Barracuda Managed Workplace (formerly Level Platforms) is highly desirable.
- Excellent knowledge of TCP/IP.
- Excellent knowledge of LAN Switch troubleshooting/configuration.
- Excellent knowledge of Router troubleshooting/configuration.
- Excellent knowledge of Wireless troubleshooting/configuration.
- Excellent knowledge of Firewall troubleshooting/configuration.
- Good understanding of VLAN, QoS and MPLS.
- Strong organisational skills with a methodical approach.
- Must be able to follow instructions and work to best practice.
- Must be able to take initiative and solve problems on your own.
- Excellent Communication Skills, both written and verbal.
- Must be able to keep accurate record of work completed and actions taken, using Managed Service Software.
- Good all-round IT literacy (MS Word, Excel, Outlook).
- Time management and the ability to complete work in a timely manner
- People focused individual, good attention to detail and the ability to think creatively to solves problems.
- Team player, who can take ownership and a methodical approach.

The role comes with a competitive salary, a very good benefits package, including pension, good holiday allowance, company vehicle and/or the use of a pool car, insurances and ongoing professional development/training and support.

Please note, this is NOT a remote role. When you are not working on client site you will be required to work from the head office with very occasional home-based working.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.

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