Client Services Consultant
6 months ago
Fantastic Brand
- Clear path to progression
- Fantastic Training
**CLIENT SERVICES CONSULTANT**
**Kensington and Chelsea Borough**
**Salary: £25K with OTE £45K**
Our client, a highly successful multi-office independent agent based in the Borough of Kensington and Chelsea, is seeking a driven and diligent Client Services Consultant.
The roles’ purpose is business development and supply generation for the business while offering exceptional customer service to build and nurture strong relationships with our clients while achieving call and market appraisal targets.
Join their vibrant team if you are highly motivated and conscientious.
Job Description / Key Responsibilities:
- Act as the first point of contact for potential clients whilst providing exceptional customer service
- Communicating with new clients over the phone, understanding their requirements and identifying their needs for lettings or sales
- Coordinate with internal teams to ensure a smooth process for clients
- Ensure all Residential Data is collected/ordered and mined for business opportunities
- Assist in the management of applicants who wish to engage (both UK and overseas)
- Be business minded and always work to help the client achieve their goals
- Up sell company products and services to our Client Network where possible
- Conduct market research and analysis to provide clients with valuable insights and recommendations
- Building and maintaining positive relationships by reassuring and guiding clients throughout the opening process
- Customer Service background advantageous
- Residential Agency experience advantageous
- Outstanding telephone manner - Confident and articulate - is able to build rapport with clients quickly
- Strong organisational and time management skills
- Self-starter, ability to work independently or part of a team
- Flexible can-do attitude
- Confident working to ambitious targets Remains positive and resilient under pressure
Our client is a highly professional independent agency, with an excellent reputation and a sizeable portfolio.
**Contact Details: If you are interested in this role as a**
**CLIENT SERVICES CONSULTANT **please contact
**Morne Ackerman at Rayner Personnel **and please send us a copy of your CV.
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