Motor Claims Handler

4 months ago

Birmingham, United Kingdom AXA Full time

**Description**:
Joining us as a Customer Motor Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their claims. You’ll have strong communication skills, with the ability to build great relationships based on integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home from our Birmingham office. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

**What you’ll be doing**:

- Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based of your expertise and training.
- Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their accident or claim.
- Respond promptly to calls, while maintaining a strong focus on accuracy and attention to detail, ensuring accurate and timely completion of case notes, logs and diaries for each customer.
- Staying composed and level-headed when faced with challenges, to effectively assist and support customers during their most critical moments of need.

**Working Hours & Shift Pattern**: Full time, 37.5 hours per week. Monday to Friday, 9:00am - 5:30pm

**Induction & Training**:
You’ll receive a comprehensive 10-week onsite induction & academy from our specialist trainers to set you up for success in your new role. Once more competent in the role you'll move to a hybrid way of working; working at least 40% of your week away from home at our Birmingham office, this will be around the 6-month stage dependent on your individual development against the plan.

**Qualifications**:
**What we’re looking for**:

- Customer service experience in any sector.
- A great listener who is confident in interacting with customers and building relationships over the phone and using computers.
- Possess the skills to look at situations uniquely and solve problems with a positive, can-do attitude.
- You’ll be a contributor to a collaborative team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of £21,450
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Sports and Social Events, which include summer parties, quizzes, and competitions.
- Corporate responsibility policy including volunteer days.
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits

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