Stylist (Retail)

7 months ago

London, United Kingdom Mejuri Full time

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

**The Role**:
It has never been a more exciting time to join the retail leadership team here at Mejuri Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network

The Stylist role is one of the most important roles here at Mejuri as you are the first point of contact for our customers. You take pride in being the first point of introduction to customers entering our Mejuri stores prioritizing customer service excellence, and are dedicated to telling the Mejuri brand story and creating incredible experiences while interacting with the Mejuri brand in store. You are bright, energetic and customer-focused and create a warm and welcoming environment in our stores.

You curate and style our products for customers, leveraging product knowledge and delight to our customers' lives. You engage and connect with our customers on the floor, and are role models of Mejuri's brand principles and values both with your team and with every customer you meet.

**Sales**:

- Interact with customers and drive the business through delivering sales, and outstanding clienteling.
- Take ownership of sales results; focusing on KPI's such as Average Order Value, Conversion %, and revenue to target.
- Connect with our customers and genuinely listen to help find the best items for them.
- Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Principles.
- Assist in efficiently checking out customers accurately and promptly.
- Help make informed suggestions that affect the service, and productivity of the selling floor.
- Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
- Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
- Execute tasks and assist in keeping the store clean and organized.
- Ensure all customers are presented with their products and thanked as the final step of the customer journey.

**Operations**:

- Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.
- Minimize and mitigate shrink by using loss-prevention techniques.
- Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
- Support monthly inventory counts including preparation, execution, and verification.
- Support with the day-to-day maintenance of visual displays and product.
- Report any damaged display product or tools.
- Provide feedback relating to gaps and opportunities.

**Key Performance Indicators**:

- SPH
- AOV
- Conversion

**What you'll bring to the team**:

- Must be able to work weekends and outside of work hours as needed (including retail focused holidays (ie. Black Friday).
- Experience with clienteling or building and maintaining strong relationships with customers.
- Innovative thinker with a passion for styling and catering to customers on a personal level.
- Ability to pay attention to customer feedback, trends and shares insights with management
- Great attention to detail, and highly organized.
- Strong sense of initiative, self-motivated and goal-oriented.
- Ability to work on the sales floor for extended periods of time.
- Ability to work well under pressure and deadlines with excellent problem solving skills.

**Benefits at Mejuri**:

- A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Pa

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