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Travel Account Manager

5 months ago

Edinburgh, United Kingdom The Edinburgh Recruitment Agency Ltd Full time

**Travel Account Manager - German Market**

**Overview**:
Our client is an established and fast-growing Destination Management company with offices in the UK and Ireland. They are looking for a quick thinking Travel Account Manager for the German speaking market in their Edinburgh office.

**Benefits and pay range**:

- £dependent on experience. Permanent, Full Time Position.
- Mon - Fri 9:00am - 5:30pm
- Edinburgh based

**Responsibilities and Duties**:

- To undertake FIT client reservations in an efficient and a focused manner, while ensuring reservations are accurate and responses to clients are timely
- Relationship building and management with prospective and existing clients, delivering first class customer service
- Using Tourplan reservation system while quoting programmes and rates to new and existing clients
- Ad hoc administrative tasks assigned by manager
- Hotel and service reservations, maintaining strong supplier relationships
- Periodic out of hours emergency phone coverage
- Assisting with environmental and responsible tourism initiatives

**Requirements and Qualifications**:
**Essential**:

- A good knowledge of the UK-wide inbound tourism industry products is essential
- Excellent organisational skills with good attention to detail
- Excellent customer care and communication skills
- Team player able to work in a busy environment
- Very good knowledge of MS Office

**Desirable**:

- Fluency in written and spoken German
- Some experience of handling VIP and/or luxury FIT accounts
- Experience using Tourplan
- Travel & Tourism degree or relevant travel industry experience

**Application instructions**:
Interviews to be held immediately so please send your CV to Georgina TODAY