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Claims Administrator

4 months ago

Glasgow, United Kingdom Capita Full time

**Starting salary: £22,542 to £23,500, depending on experience, with potential to earn up to £30,030.**

**Hours of work: 37.5 hours Monday to Friday 9am - 5.30pm.**

**Location: Glasgow Sky Park, Finnieston. Upon successful probation hybrid working pattern will be available. Pattern will be discussed at interview stage.**

In this role as an administrator within our Claims and Underwriting department, you'll join a close, experienced team working with multiple major brands in the financial services industry. You'll process claims through the full process, from receipt of the initial claim form through to payment, with varied responsibilities including collating documents and information according to strict requirements, ensuring the correct people are involved at the various stages, and sending out necessary updates and documents. In this position, you'll demonstrate your attention to detail and communication skills to ensure claims are processed properly, helping customers with high-quality service. Full training will be provided.

**What you'll be doing**:

- Process customer correspondence in line with documented procedures.
- Ensure customer records are accurately maintained.
- Communicate effectively both verbally and in writing.
- Achieve targets to maintain productivity, quality, and contractual service level agreements.
- Manage own workload effectively and prioritise accordingly to meet targets.
- Accurately complete any quality/productivity documentation required.

**What we are looking for**:

- Previous experience in an administration, preferably data entry/processing.
- Excellent customer service skills.
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Minimum Grade C (Standard Grade) Minimum Grade 4 (Nat 5) in Maths and English is required.

**Notes**

**What’s in it for you?**
- 23 days holiday **(rising to 27)** with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two. weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you will do next**

**Equal Opportunities**

**Job Types**: Full-time, Permanent

Pay: £22,542.00-£23,500.00 per year

**Benefits**:

- Canteen
- Company pension
- Life insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Glasgow

Expected start date: 01/07/2024