Membership Consultant

**We are looking for a confident and focused individual to join our team.**

**Hub 26 is a lifestyle centre composed of a unique gym facility, office suites, conference spaces and a business lounge & restaurant.**

**Role & Responsibilities**:

- **Business development**

**Social media - responses**

**Follow up leads**

**Tour prospects**

**Develop corporate local relationships**

**Mine current member database for new business**

**Manage debt list**

**Gorilla outreach**

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- Reception duties

Incoming calls

Gym bookings

Gym admissions

Open/close the reception/gym building

Virtual office duties

Retail duties - merchandise/protein tubs and snacks
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Includes days, evenings and weekends. Post-holders will be required, with reasonable notice, to change shifts as and when required to meet business needs.
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1. To conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and requests as directed by the Company standard.
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2. To ensure all prospective members received the appropriate information and tour of the facilities.
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3. To be responsible for the administration of membership paperwork and to ensure that it is processed accordingly.
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4. To be responsible for recording daily sales and to be familiar with the total membership sales of the club.
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5. In conjunction with colleagues, be responsible for the management of the membership database and sales systems.
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6. To be fully aware of promotional activities and sales targets
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7. To produce an individual monthly sales plan to achieve preset sales targets.
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8. To achieve, on a daily basis standards and target, as set down by the company with regards to Key performance indicators: Tour to sale, Calls to appointment, POS referrals, completed calls, new leads
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9. To attend weekly sales meetings (as required) to provide relevant information pertaining to membership sales.
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10. To carry out competitor analysis of a regular basis in order to provide information.
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11. To support colleagues in the delivery of systems and initiatives aimed at improving and maintaining customer retention.
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12. To sell membership with integrity and full clarity of information.
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13. Ensure that full auditable procedures and practices are in place for processing, storage and management of member information including financial information.
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14. Liaise with internal and external contacts such as suppliers and user groups.
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15. Pursue and promote corporate contacts in the surrounding area.
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16. Contribute to membership campaigns/ adverts/offers aimed at raising Hub 26/Fit 26’s profile and maintaining the branded image of these services.
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17. Assist in campaigns that are designed to profile target areas and groups.
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18. Take responsibility for the day to day running of the Hub Reception as per department standards and procedures, ensuring all enquiries about Fit 26 membership and wellbeing and fitness classes/ services are answered promptly and professionally.
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19. Assist in the scheduling of staff and services.
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20. Ensure a high standard of customer care at all times.
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21. Greet all tenants, visitors and members professionally.
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22. Enforce all company health and safety regulations are followed.
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23. Take responsibility for pre-bookings and bookings of all Fit 26 services and classes offered and ensure that the billing of services is carried out correctly and in a timely manner.
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24. Ensure full knowledge of all memberships, packages and services.
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25. Keep up to date on promotional offers and sell services to guests as per targets set, supporting the department in achieving sales targets.
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26. Maintain cleanliness and a high standard of presentation of the reception area.
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27. Undertake administration tasks set by the Hub 26 Management as required and ensure effective communication is maintained within the Fit 26 team.
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28. Have a good working knowledge of computer systems

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**Job Types**: Contract, Commission, Full-time, Part-time

**Salary**: £14,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person