999 Call Handler

3 weeks ago

Winchester, United Kingdom Brook Street Full time

**NHS 999 Emergency Call Handler**
- Otterbourne, Winchester (office-based)_

£21,670 per annum + retention bonus + unsocial hours rates and overtime

(Expected earnings £26k+)

**Looking for a meaningful and purposeful job where you can help someone in their moment of need? Join the NHS to support the nation in a role where you could save a life**

Based in Otterbourne, Winchester (office-based), we have an excellent opportunity to join the NHS on a **full-time basis**, supporting the public by answering and professionally handling 999 emergency calls with focus, empathy and attention to detail. 999 Emergency Call Takers are mediators, influencers, pacifiers, and life savers - no two calls are the same.

It can be a tough job, but in return you will receive great pay, training, benefits and have the support of a strong team.

If are you looking for the challenge of working in a fast paced, dynamic and adaptable Service, with a career that's not just 'another job', read on

**About the job**

We are looking for Call Takers to work as part of our dynamic team to help support the 999 service. You will be dealing with potential life and death calls from members of the public. This could vary from someone who has fallen over, helping someone perform CPR or assisting with the birth of a baby This is a career where no two calls are ever quite the same.

As part of the team you will be working in the ambulance control centre alongside Dispatchers, Clinicians and other NHS professionals. You will be directly involved with live emergency calls, taking vital information to help arrange the most appropriate care and support.

You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals. You will need to have a caring and compassionate nature and maintain composure whilst dealing with stressful and emotional situations. Having excellent keyboard skills is vital for this job role as you will need to record accurate information quickly.

**When will you work?**

The service runs from 24 hours a day, 7 days a week, and **all** rolling shift patterns will typically involve working a mixture of day, evening, and weekend shifts. Example shift rotas available, and you will receive your shift roster 10 weeks in advance.

Your annual salary will start at £21,670 (for full-time), however you have the potential to earn more On offer is a recruitment and retention bonus of up to £1,200 in your first 6 months. In addition, for hours worked all day Saturday (midnight to midnight) and any weekday after 8pm and before 6am you get time plus 35%. For And all time worked on Sundays and Public Holidays (midnight to midnight) you receive time plus 69%.

**What will you need to succeed?**

You need to be highly professional, a strong listener with excellent communication skills and telephone manner. It is essential that you can follow processes and procedures. You must be resilient, empathetic, passionate about high quality patient care and be caring and able to remain calm under pressure.

**What's in it for you?**

As well as the opportunity to have be able to make a difference in someone's life, and a great salary, you will receive:

- Up to £1,200 Recruitment and Retention Bonus if you pass 3 new starter milestones
- Enrolment on the NHS pension scheme
- 27 days holiday per annum, pro-rata, plus bank holidays.
- Excellent training and support from dedicated inhouse team
- Nationally recognised qualification in 999 emergency call prioritisation
- Occupational Health support along with an Employee Assistance Programme
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

**Want to make a difference? Get in touch**

Start dates are currently available for the upcoming months.

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