Reception Administrator

**Reception duties**: Greeting and booking in or patients for surgeries and clinics. Dealing with patient enquiries efficiently and courteously. The receiving and recording of telephone messages taking appropriate action Making appointments on Emisweb, by processing appointment requests for today, future appointments from patients in person and on the telephone. Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.

Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours. Taking home visit requests Advising patients of relevant charges for private services Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy. Administration duties: To have a thorough knowledge of all practice policies and procedures To work in accordance of written protocols Provide administrative support for clinical staff.

Filing patient records and correspondence when necessary Opening and distribution or practice post. Registering new patients following the Registration Protocol. Scanning of documents onto the medical system. All scanning should be cleared daily.

To send letters to patients as necessary. Photocopying of notes and other information (in reception this includes: ensuring enough forms are printed or photocopied: consent forms, appointment card, change of details etc.). Changing details on Emisweb i.e. Change of address, telephone numbers etc.

Cover for other team members may be required for sickness and annual leave. To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.