Parts Advisor Bmw/mini

2 weeks ago

Portsmouth, United Kingdom BMW Group Retail Full time

Snows Portsmouth is looking for a Parts Advisor BMW/MINI.

**Your role**

The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts department’s business through structured direct selling.

Your day will include:

- Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
- Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Parts Manager.
- Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
- Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
- Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
- Maintain a good working relationship with all internal and external customers updating prospect records as necessary.

Hours of work are Monday to Friday Week 1 - 08:00 - 18:00. Week 2 - 07:00 - 17:00 (with 1 hour for lunch) and Saturday 08:00 - 13:00 (1 in 2 rota)

**Your profile**
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Attention to detail and maintains good, accurate quality of work.
- Technical Qualification or proven experience of working with vehicle parts.
- Abe to communicate effectively with team, manage external relationships and customer relationships.
- PC and web literate.

**Rewards**
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off
- Discounted MOTs, Service and Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
- Role dependant - tool box insurance

Similar searches: BMW, Permanent, Full-time, MINI, Competitive

**Retailer**

Snows Portsmouth

**Location**

Portsmouth

**Salary**

From £23,500

**Ref**

Parts Advisor BMW/MINI Portsmouth

**Starts**

05 Apr 2023

**Closes**

05 May 2023

**Brand**

BMW, MINI

**Contract Type**

Permanent

**Hours**

Full-time

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