Technical Customer Service Advisor

5 months ago

York, United Kingdom Monster Group Full time

Monster Group (UK) Ltd is a thriving online retailer offering a diverse range of high quality and great value products to an international market. To support our tremendous growth and further diversification into more product ranges and across new marketplaces within Europe and internationally, we are looking for a new Technical Customer Service Representative to join the team.

**Daily Tasks**:

- Interacting with our customers to provide support with our diverse technical product range.
- Monitor and resolve customer returns, cases, and claims according to company and marketplace processes.
- Monitor feedback levels, celebrating successes and striving for continuous improvement.

**Key Skills required**:

- A positive and forward-thinking approach, and able to keep calm under pressure.
- Team work as well as initiative to work on your own.
- Wide knowledge of mechanical products.
- Technical knowledge and ability to troubleshoot issues.
- Driven and determined to ensure that we receive the best possible outcome when working with our Marketplaces.
- Sharp attention to detail.
- Computer literate to a high standard, with great Microsoft Office skills.
- Good technical understanding would be advantageous.
- Excellent written and verbal communication skills in English.

**Monster Benefit Package Includes**: We have an abundance of brilliant benefits for our wonderful Monsters to enjoy. These include:

- Highly competitive pay with different pathways to increase your salary with performance and development in your role.
- Private Medical Care.
- Medical Cash plan.
- Long service awards - an extra days holiday for every year worked (up to 5 years).
- Birthday lie in.
- Summer and Christmas parties.
- Shop 'til you drop discounts
- Team welcome breakfast on us.
- Monster's Monthly Wheel of Fortune.
- 20% off our product range.
- Free Parking at all sites.
- 25 days holiday plus bank holidays.
- Copious amounts of tea and coffee plus the famous orange treat bucket
- Dress down every Friday.

We also make a donation to charity every time someone new joins the Monster family

We strive to create an exciting working environment that’s fun and full of laughter, where people can develop, learn, and grow with the company.We also make a donation to charity every time someone new joins the Monster family

We strive to create an exciting working environment that’s fun and full of laughter, where people can develop, learn, and grow with the company.

Ability to commute/relocate:

- York: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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