Property Licensing Support Officer

2 weeks ago


Redbridge, United Kingdom Neway International Ltd Full time

Neway are looking for a Property Licensing Support Officer to join our client based with Redbridge Council.

Starting asap, working Mon to Fri up to 36 hours a week in an ongoing contract.

Pay Rate is £18.09 p/h PAYE (equivalent to £22.82 umbrella)

Work as part of a team to deliver the day to day licensing support functions in an effective, efficient and customer friendly manner

Provide a first point of contact for tenants and landlords when they need specialist advice and information about property licensing

Support the work of the enforcement officers by ensuring all information entered onto the database is accurate and up to date

To work effectively with other internal services to ensure a joined up service

Delivery of appropriate business support processes within the Property Licensing Team.

Minimum Experiences/knowledge/skills and abilities

**Experience**:

- Experience of working in a high pressured fast paced environment
- Significant experience of using databases to accurately record information
- Experience of working to tight timescales
- Experience of working in an enforcement service
- Experience of dealing with difficult potentially aggressive customers

**Skills**:

- High level of accuracy and attention to detail
- Good interpersonal skills with an ability to deal with potential conflict with difficult customers, explaining complex issues
- Good customer service skills with the ability to liaise with customers via telephone or through written correspondence in a helpful, professional manner
- A flexible approach to working practices and the ability to work under pressure
- A high degree of motivation

Abilities:

- An ability to work both individually and as part of a team
- Able to work to tight timescales while retaining a high quality of work
- An ability to communicate effectively clearly and concisely, both orally and in writing
- An ability to come to sound objective decisions based upon an analysis of the facts and work within clearly defined levels of authority
- An ability to plan, organise and prioritise work to meet tight deadlines and targets under own initiative
- Able to input complex information into the database accurately

Knowledge:

- Sufficient knowledge of common hazards in the home to be able to give basic advice to tenants
- Understanding of the Housing Health and Rating Scheme (HHSRS)

when necessary

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 3 months

Pay: £18.09-£22.82 per hour

Expected hours: 36 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 1247383
Expected start date: 22/04/2024



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