Resident Services Assistant

1 month ago

London, United Kingdom Urbanbubble Full time

We’re searching for an incredible **Resident Services Assistant **for our brand new community, New Acres in Wandsworth
**Please note, this is a 12 Month Fixed Term Contract.**

The **Resident Services Assistant** plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting with events and any queries from residents throughout their tenancy with urbanbubble.

**What do we offer?**
- We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

**What does our BTR team say?**

“An amazing group of people, all working hard towards a common goal but with a sense of camaraderie and excitement along the way” - Robert Simmonds

“It's refreshing to work in a team where each person can genuinely make a difference wherever they work. We're a rapidly growing business where our ideas are key to making our future a successful one” - Rebecca Whitehead

**What will you do?**
- Inspections on apartments, creating a report identifying and reporting any maintenance issues
- All administration involved in arranging tenancies and renewals
- Arranging check out appointment with 3rd party Inventory clerk
- Move in Induction for new Residents
- Chasing arrears for the first half of the month
- Negotiate payment plans approved by landlord with Residents
- Update arrears report with any amendments and updates
- Serving section 8’s and Section 21 when applicable
- Support and cover Front of House intermittently to assist with tenants’ inquiries and ensure lunch breaks are covered consistently
- Assist with the organisation and planning of Residents’ events

**What are we looking for?**
- Previous lettings / property experience
- Strong customer service experience and dealing with difficult situations in a fast paced environment
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (training on in house systems will be provided)
- ARLA qualification (desirable)

We’re not your usual property company. We’re the North West’s leading property managing agent.

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.

So, what do you say - interested?

  • Resident Service Assistant

    4 weeks ago

    London, United Kingdom Comfort Inn Kings Cross Full time

    **Resident Service Assistant - Nights**: **Reception - Comfort Inn Kings Cross**: **Contract**:Part time** **Salary**:£10.00 per hour****: Owned and managed by Splendid Hospitality Group, this hotel is a convenient, comfortable and affordable place to stay in the lively Kings Cross St. Pancras area. Comfort Inn Kings Cross St Pancras London is situated...

  • Resident Services Manager

    1 week ago

    London, United Kingdom Morden College Full time €37,350

    Job Title: Resident Services Manager Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well...

  • Resident Services Manager

    4 weeks ago

    London, United Kingdom Morden College Full time

    Resident Services Manager Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well as independent living, our...

  • Resident Services Manager

    4 weeks ago

    London, United Kingdom Morden College Full time

    Resident Services Manager Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well as independent living, our...

  • Receptionist

    5 days ago

    London, United Kingdom Resident Hotels Full time

    _**Resident Hotel Kensington is currently recruiting for Receptionists to join their vibrant London teams!**_ The Resident has an impressive track record for guest satisfaction, being in the top 5% on TripAdvisor in all of its hotels - located in Kensington, Soho, Victoria, Covent Garden and Liverpool! We recognise that it is our team members’...

  • Receptionist

    2 days ago

    London, United Kingdom Resident Hotels Full time

    _**Resident Hotel Kensington is currently recruiting for Receptionists to join their vibrant London teams!**_ The Resident has an impressive track record for guest satisfaction, being in the top 5% on TripAdvisor in all of its hotels - located in Kensington, Soho, Victoria, Covent Garden and Liverpool! We recognise that it is our team members’...

  • Resident Services Manager

    2 weeks ago

    London, United Kingdom Morden College Full time

    Job Title: Resident Services ManagerLocation: LondonSalary: £37,350 per annumJob Type: Permanent - Full TimeAbout Morden College:Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent...

  • Resident Services Manager

    4 weeks ago

    London, United Kingdom Morden College Full time

    Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live...

  • Resident Services Manager

    4 weeks ago

    London, United Kingdom Morden College Full time

    Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live...

  • Receptionist

    5 days ago

    London, United Kingdom Resident Hotels Full time

    _**The Resident Soho is currently recruiting for a Receptionist to join their friendly team! **_ The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our...

  • Receptionist

    20 hours ago

    London, United Kingdom Resident Hotels Full time

    **The Resident Kensington is currently recruiting for a Receptionist to join their friendly team!** The Resident is an innovative brand of city centre hotels in London and Liverpool. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with...

  • Resident Services Associate

    1 month ago

    London, United Kingdom PMR Full time

    PMR are seeking an enthusiastic Resident Services Associate to provide exceptional customer service to an existing build to rent residential development in East London. As the main point of contact with the residents, the successful postholder will be required to be polite, highly motivated and professional at all times. **OVERVIEW** - Provide support to...

  • Resident Services Associate

    1 month ago

    London, United Kingdom PMR Full time

    PMR are seeking an enthusiastic Resident Services Associate to provide exceptional customer service to an existing build to rent residential development in East London. As the main point of contact with the residents, the successful postholder will be required to be polite, highly motivated and professional at all times. **OVERVIEW** - Provide support to...

  • Resident Services Assistant

    4 weeks ago

    London, United Kingdom PMR Full time

    PMR are seeking an enthusiastic Resident Services Assistant to provide exceptional customer service across existing build to rent residential developments in East London. As the main point of contact with the residents, the successful postholder will be required to be polite, highly motivated and professional at all times. **Responsibilities**: - Face to...

  • Residences Concierge Assistant

    6 days ago

    London, United Kingdom The Peninsula London Full time

    The Peninsula London is seeking to hire a dynamic Residences Concierge Assistant to join our Residences Team, providing friendly, efficient, prompt and professional service to Residences Tenants while adhering to the objectives, performance and quality standards established by The Peninsula London Residences. To cover the duties of the Concierge when...

  • Resident Services Manager

    1 week ago

    London, United Kingdom Morden College Full time €37,350

    Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live...

  • Resident Services Manager

    1 week ago

    London, United Kingdom Morden College Full time €37,350

    Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live...

  • Assistant Resident Services Manager

    2 weeks ago

    London, United Kingdom FPMR Ltd Full time

    Assistant Resident Services Manager - Build to Rent PMR are seeking an enthusiastic Assistant Resident Services Manager to be part our client's on site team for their Build to Rent development in East London Responsibilities: Support the Senior Resident Services Manager (SRSM) in the safe management of the operations for the relevant BTR site. ...

  • People Administrator

    19 hours ago

    London, United Kingdom Resident Hotels Full time

    Are you interested in starting a career in HR or a People Administrator looking for a new challenge? We are seeking an enthusiastic People Administrator who will provide administrative support at all touch points of the team member’s journey. Key Responsibilities: Culture and Engagement: Culture is incredibly important to us at Resident Hotels, and this...

  • Resident Services Associate

    19 hours ago

    East London, United Kingdom ONE PROPERTY RECRUITMENT LTD Full time

    One Property Recruitment have been instructed upon the search for a Resident Services Manager based in East London, within the Build to Rent sector. You will be working for one of the most prestigious companies within the Build to Rent sector, so this presents as an unmissable opportunity! You will manage the onsite teams and ensure that you are always...