Food and Beverage Assistant

5 days ago

Glasgow, United Kingdom Hilton Full time

Our vision to "fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Hilton Glasgow, a Glaswegian icon for almost 30 years, is Scotland's leading conference & events hotel and one of the best in the UK. Our brand new, elegant, dazzling and functional Grand Ballroom, equipped with the latest technology, is set to attract some of the most famed events, conferences and meetings of the country. With 320 newly refurbished bedrooms, a stylish restaurant & bar, the first Dilmah Tea lounge in the UK, and a fantastic LivingWell health club including indoor pool, Hilton Glasgow is the perfect place to relax and create lasting memories.

At Hilton Glasgow, we are excited to announce Hilton is recruiting a Food and Beverage Assistant. Bring your spirit, character, drive, and passion for hospitality and we'll give you an exciting workplace and the chance for personal growth.

Benefits;
- Working for the UK's #1 Great Places to Work
- Annual salary review with opportunity of regular promotions
- Work/Life balance (we work around you)
- Discounts, Travel & Food for you and your family/friends
- Holiday: 28 days including bank holidays (increasing yearly to max 33)
- Hilton Pension scheme
- Discounted dental and health cover
- Attractive High Street Discounts
- Grow your career - In-house training programmes for personal development.
- Hilton Glasgow also offers flexible contract (ie part time or temporary contract)

A Food and Beverage Assistant is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets.

**What will I be doing?**

As a Food and Beverage Assistant, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Food and Beverage Assistant will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
- Welcome guests in a polite and friendly manner
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Prepare set ups for tables and/or rooms
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Up-sell with latest departmental incentives
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships

**What are we looking for?**

A Food and Beverage Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude
- Good communication skills
- Commitment to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous Food and Beverage and/or industry experience
- Experience with cash handling
- Knowledge of Food Hygiene Regulations

UK Right to Work Eligibility;
- British Nationals (Passport or Birth Certificate with Prof of N.I)
- Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)
- In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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