Customer Experience Lead

6 months ago


Exmouth, United Kingdom Exmouth Leisure Centre Full time

Job Advert

**About LED Group**:
LED Group stands as a premier provider of leisure facilities and hospitality venues throughout East Devon, deeply committed to enhancing community well-being and delivering unforgettable experiences for our patrons. Comprising LED Community Leisure, a charitable trust overseeing 12 leisure centres, and LED Enterprise, our subsidiary managing three hospitality venues, we take pride in fostering exceptional customer experiences and promoting health and fitness for all. With a rich array of activities and programs, LED Group offers exciting opportunities to join a team dedicated to making a positive impact in our communities.

**Why Work for Exmouth Leisure Centre and Exmouth Tennis Centre?**

Exmouth Leisure Centre and Exmouth Tennis Centre epitomise dynamic hubs of activity, each offering state-of-the-art facilities and a welcoming environment for members and visitors. As part of LED Group, working at these centre’s provides an opportunity to thrive professionally while contributing to community well-being.

Moreover, being part of a multi-site venue like LED Group offers significant advantages for professional development. By working across multiple sites, employees gain exposure to diverse operational challenges, broader management responsibilities, and opportunities to collaborate with colleagues across different locations. This exposure fosters invaluable skills in adaptability, teamwork, and strategic thinking, enhancing career prospects and professional growth. Join our team and seize the opportunity to elevate your career within a dynamic and supportive multi-site environment.

**What Can You Bring to the Role?**

As Customer Experience Lead at Exmouth Leisure Centre and Exmouth Tennis Centre. In this dynamic role, you will assist the Leisure Manager in the safe, efficient, and effective management of both centres, ensuring high standards of customer service and safety. You will also play a crucial role in driving membership sales and retention, supporting and motivating the team, and maintaining the quality of our services. We are seeking a Customer Experience Lead with previous duty management experience in a related environment, who has an understanding of current legislation within the leisure industry. You should be flexible and available for weekend and evening work, and IT competent with experience using Word, Excel, and Outlook. Familiarity with a computerised Leisure Management System is advantageous. Ideally, you will also have a Leisure Management supervisory qualification, a National Pool Lifeguard Qualification, and a current First Aid at Work Certificate, although these are not mandatory.

**How to Excel?



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