Telephone Collections Advisor
5 days ago
**The Role**
Working as a Collections Advisor requires a delicate approach as customers may be facing financial difficulty. If you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Collections Advisor.
**Responsibilities**:
- Making informed decisions based on customers unique circumstances and information provided;
- Processing payments;
- Setting up affordable repayment plans for customers;
- Dispute resolution;
- The use of in-house dialling system (full training is given).
**Personal Attributes**:
- Experience in collections is desirable but not essential as full training will be given;
- Natural people skills;
- Desire to help and find the best solution for both clients and customers;
- Excellent communication - oral and written;
- Excellent telephone manner;
- Computer skills including the use of Microsoft programs including Word and Excel;
- A positive and approachable manner;
- A strong background in customer service, telephone support, call handling or collections is advantageous.
**About Capital Resolve**
We are one of the UK's leading providers of debt recovery solutions delivering outstanding net returns to clients through innovative services.
We are committed to maintaining the highest standards of ethical conduct and integrity and to strictly comply with the guidelines, rules, and regulations that govern our business practices
Each employee is specifically chosen for their talents, skills and creativity. Our team is a vital resource that enables us to deliver our value proposition to our customers; the continued development of each individual and the wider team is a huge part of our mission.
**What we can offer you;**
Full or part time position available with a starting salary of £20,229 (pro rata for part time) with **OTE of £23,000 **(pro-rata for part time), plus;
- 30 days holidays including bank holidays - rising with length of service
- Excellent (and achievable) bonus scheme
- On-site parking
- Casual dress
- Company events
- Company pension
- Wellness programmes, including an app with access to a free counselling helpline, frequent 'Time to Talk' sessions throughout the year, Up to 4 wellbeing days to enable you time to recharge
We have a relaxed, fun environment where hard work and dedication is rewarded
- Please note that, if successful, you will be required to have a full credit check and DBS check carried out._
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £20,000.00-£23,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
**Benefits**:
- Casual dress
- Company events
- Company pension
- On-site parking
- Wellness programmes
Schedule:
- Monday to Friday
COVID-19 considerations:
We are still asking all staff to wear face masks while away from their desks. We have hand sanitisers all throughout the building and adhere to social distancing (where possible)
Ability to commute/relocate:
- Evesham, WR11 1LS: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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