Air Export Coordinator

**Air Export Coordinator (Office based Staines)**

**Key Responsibilities** **Operations**
- Proactively complete all export requirements from beginning to end.
- Report discrepancies or delays to the Client and Overseas Partner as appropriate.
- Support and provide cover for import and export duties.

**Customer Service**
- Deliver excellent customer communication at all times to ensure we are delivering the best service.
- Go the extra mile at all times ensuring a positive outcome
- Provide accurate quotes as requested.
- Negotiate rates direct with airlines.
- Work with other departments to ensure KPI’s are achieved.
- Maintain client and department SOP’s.
- Identify and report development opportunities.
- Work within the defined client credit limit.

**SKILLS**:

- Attention to detail
- Strong organisation skills
- Work with pride and professionalism
- Exceptional customer service skills
- Can work positively within a team
- Ownership of defined clients
- Dangerous Goods awareness
- Security training awareness

**Knowledge**:

- 2-3 years experience in airfreight exports working with assigned clients from beginning to end.
- Customs knowledge desirable but not essential.
- Cargowise One preferred but not essential