IT Assistant

Wrights of Twycross is a UK based, market leading Transport, Environmental and Waste Management Solution provider working alongside some of the UK's leading energy and water utility suppliers. Located on the Warwickshire/Leicestershire border, we provide a bespoke range of services for both domestic and commercial customers including drain and sewer jetting, vacuum tankering, tank and lagoon cleansing, biosolid/digestate recycling and bulk haulage.

We are expanding our IT team and seeking a full time **IT Assistant** with a passion for mobile devices, SharePoint and Cybersecurity. Based at our head office, **Gopsall House Farm, Bilstone Road, Twycross CV9 3PP**, and reporting to the IT Manager, you will wear multiple hats to keep our systems running smoothly.

**Responsibilities**:

- **Mobile Device Management**: liaising with our communication providers, ensuring tablets and phones are optimised for productivity.
- **PC Support**: liaising with our outsourced IT providers and staff, diagnosing and resolving PC-related issues.
- **Asset Tracking**: Maintain meticulous records of all IT assets, liaising with third-party suppliers for procurement.
- **User Management**: Handle onboarding and offboarding processes, ensuring smooth transitions for new hires and departing employees.
- **SharePoint Maintenance**: Keep our companywide SharePoint sites organised, updated and user-friendly.
- **Cybersecurity Awareness**: Understand and implement best practices to safeguard our systems and data.
- **Excellent Record Keeping**: Maintain detailed logs of incidents, resolutions, system changes and site documentation.

**Experience**:

- **Android Proficiency**:Familiarity with Android operating systems, troubleshooting and app management.
- **PC Troubleshooting**: Knowledge of PC hardware, software and common issues.
- **User Onboarding/Offboarding**: Familiarity with HR processes related to new hires and departures.
- **Procurement Skills**: Ability to work with suppliers and manage orders.
- **SharePoint**: Experience maintaining SharePoint sites and enhancing collaboration.
- **Cybersecurity Mindset**: Awareness of security threats, risk mitigation and incident response.
- **Attention to Detail**: A meticulous approach to documentation.

**Salary: £26- £28k **(dependent upon experience).

Excellent opportunity to join a family-run business. Applicants must have their own means of transport due to our rural location.

We are a family business and harbour a collaborative and supportive culture whereby we look to develop our employee’s skills and offer a variety of work. We are a FORS Silver, ISO 9001, 14001 and 45001 accredited business, working in many sectors from Utility, Construction, Industrial and Agricultural.

website: wrightsoftwycross.co.uk
- Strictly no agencies please._

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Android device troubleshooting: 1 year (required)
- IT Technical support: 2 years (required)
- maintaining SharePoint sites: 1 year (required)

Licence/Certification:

- Full UK Driving Licence (required)

Work Location: In person