Front of House Security Officer

6 months ago


London, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Front of House Officer to join us at our client site in London.
The client site is an international medical research facility leading the fight against diseases such as Cancer.

As a Security Officer you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

**What do you get from us**:

- **The Role** - Mon-Fri - 08.00am-18.00pm
**Pay**: £14.28 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists
- **Specific site benefits** - discounted food

**A typical day in the life as a Front of House Security Officer**:

- Meeting and greeting of visitors and guests in a professional and friendly manner.
- Conducting access control and badge verifications
- Acting as First Aider and Fire marshal
- Event support and VIP
- Be fully knowledgeable about the building, the occupiers, and services in the area.
- Any additional reasonable duties requested by operational management
- Public exhibition support
- To ensure that all appropriate SIA Licences are always on display while at work.
- Any additional reasonable duties requested by operational management
- Ensure knowledge of the site knowing the opening hours of the respective facility, exhibitions and ensuring day-to-day knowledge of the events taking place in the building
- Booking and Issuing visitor and contractor badges
- Counting people in and out of the Manby Gallery
- Answering phones and dealing with them in a professional manner
- Supporting events and VIP visits

**What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- DS SIA Licence
- Exceptional Customer service skills and verbal communication
- Enthusiastic professional approach
- Be punctual and reliable.
- A team player and have a good personal presentation.
- Flexible approach to their work
- Appropriate knowledge of security operations
- Good working knowledge of IT systems
- Demonstrate the ability to think and act quickly in emergencies or under pressure.
- Have the ability to deliver written reports where necessary.
- Maintain a high standard of personal presentation.
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability.

**Desirable**
- Fire Marshall Training
- Banksman training
- CCTV Licence



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