Customer Service Advisor-student Roost Merchant
6 months ago
Hours: XXXX
**Salary**: XXXX
Working Pattern: 5 of 7 days, primarily Monday to Friday but can include weekend shift. Between 7am - 7pm (shifts either 7-3, 9-5, or 11-7)
**The City**:Glasgow summarises itself well with its slogan - People Make Glasgow. It was chosen following a consultation which saw ideas submitted from more than 1,500 people from forty-two countries It is hugely fitting that we put our citizens at the forefront centre of what attracts people to the city. Glasgow is famous for being one of the friendliest cities in the world and is also a UNESCO City of Music. What also makes Glasgow so special is its vast cultural hub, vibrant nightlife, and a famously dynamic arts scene. The eclectic architecture throughout the city is an Instagram highlight reel itself, with historic structures interspersed among modern landscapes thanks to a driven effort to preserve its older buildings, and eye-catching Victorian Gothic revival and art nouveau.
**The Site**:Our workplace culture exhibits equity, recognition of success, and freedom of expression; all team members have a platform to state their ideas and are regularly asked for opinions on business issues. We have friendly policies underlined with team values of honesty, trust, and respect. Team communication is vital to our culture, so it is crucial for us all to be able to express ideas, collaborate, draw upon our own resources, and work on feedback to solve any problems. This is what creates our healthy work culture
**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**
Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.
As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.
**_ We are Student Roost._**
**_ Its more than a room. Its more than a job._**
**The you part**
Think youre the right fit for this role? We hope so too.
Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.
**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.
**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
- Educate yourself on the local support network that we can signpost residents to, who may be experiencing wellbeing or mental health issues, including primary points of contact at local universities.
- Develop a solid understanding of the local university picture, competitors and what makes your property the best option for any prospective residents.
**COLLABORATE**
- Work closely with the wider team: our pe
-
Customer Service Advisor- Merchant Studios
6 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom Student Roost Full time**Customer Service Advisor required - Weekends only** Weve all heard if you build it they will come; we believe if you build it right, they will stay: that goes for both our residents and our people. We want to be a stable, welcoming, and safe backdrop to our residents entire time at University, giving them one less thing to worry about. And for our people,...
-
Night Owl
5 months ago
Glasgow, United Kingdom Student Roost Full timeHours: 42 hours (8pm-8am) on a 4 on 4 off shift rotation **Salary**: £27,300.00 **The City**:Glasgow is home to around 185,000 students from over 140 different countries, and is a vibrant city steeped in history, providing the perfect home for locals and new arrivals alike. The citys slogan of People make Glasgow is true to see with our friendly...
-
Caretaker (Maintenance Team Member) - Student
6 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Night Owl- Student Accommodation
6 months ago
Glasgow, United Kingdom Student Roost Full time**Job title: Night...
-
Night Owl
5 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Night Owl
6 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Night Owl
6 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Night Owl
6 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Caretaker (Maintenance Team Member)
6 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Housekeeper
5 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
People Coordinator
6 months ago
Glasgow, United Kingdom Student Roost Full timeLocation Scotland, North West & North East We know all job adverts say this is an exciting opportunity but this truly is, if youre someone who champions forward-thinking approaches to HR and always puts the team member experience first. This role is a combination of being office based as well as being present in our properties to truly work in partnership...
-
Maintenance Team Member
5 months ago
Glasgow, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom Homes for Students Full timeAre you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Gallery Apartments as a Customer Service Advisor working 20 hours per week, Monday to Friday. At Homes for Students, we are dedicated to creating a...
-
Customer Service Advisor
5 months ago
Glasgow, United Kingdom Homes for Students Full timeAre you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Firhill Court as a Customer Service Advisor working 40 hours per week, Monday - Friday 09:00- 17:30. At Homes for Students, we are dedicated to...
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom The Paint Shed Full time**Position: Customer Service Advisor** **Location: Glasgow** We are looking for a hands-on Customer Service Advisor to help us provide excellent customer service to our customers and in-store colleagues. If you're a people person with excellent customer service skills, we want to hear from you! - and post-sale queries, as well as provide expert advice on...
-
Resident Advisor
5 months ago
Glasgow, United Kingdom Fresh Student Living Full timeWe have a great opportunity for a Resident Advisor to join Dunaskin Mill, our student accommodation residence in Glasgow. The accommodation offers students great facilities including a gym, games area and a courtyard all located within a 5-minute walk to the University of Glasgow. The role offers full time working hours between 10:00am and 6:00pm Monday to...
-
Resident Advisor
6 months ago
Glasgow, United Kingdom Fresh Student Living Full timeHere at Fresh, we are excited to be recruiting for a Resident Advisor for our student accommodation development Foundry Courtyard which is located in the heart of Galsgow and offers students en suites and studios equipped with all the essentials. This great opportunity offers full time working hours Monday to Friday between 9:00am and 5:30pm working in an...
