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Car Park Supervisor
4 months ago
**Job Title**: Senior Supervisor
**Reports to**: Car Park Manager and Supervisor
**Location**: St James Quarter, Edinburgh
**Introduction**
On implementation, St James Quarter (SJQ) will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel.
The Care Park Group is a global parking and property services provider with over 500 Car Parks managed and owned around the world.
**Purpose of the role**
To provide a seamless journey for SJQ customers entering the shopping centre via the car park. The aim of Care Park is to ensure these guests have a safe and efficient experience of the facility and are provided assistance by our well-trained attendants whenever required.
You will be based at the St James Quarter car park. You will be working on a variable shift pattern which will consist of 12-hour shifts.
**Main Duties**
- Understand and adhere to the strategic direction of the client
- Manage on-going training to your teams and ensure all new team members are fully trained and inducted to the site procedures and policies including
- Manage all car park systems ensuring processes are adhered to
- Staff resourcing and HR management, including recruitment, training, disciplinary and welfare issues
- Resolving guest concerns and complaints
- Conducting regular foot patrols of the Car Park
- Monitoring Activity in the Car Park to deter criminal activity
- Management of presentation team within all areas of the Car Park as required
- Implementing traffic control measures - regulating entry and exit of vehicles
- Maintaining good levels of communication with Supervisor/Manager
- Operating Car Park Equipment as appropriate
- Providing customer advice and assistance regarding the shopping centre
- Cash handling
- Strong language and communication skills and relate to customers in a friendly and professional manner
- High degree of guest service
- Strong attention to detail
- Proactivity and initiative in providing ideas, suggestions, and initiatives to improve the occupancy and revenue of the car park
- Computer skills
- Previous car park / customer service skills are preferred but not essential
- Immaculate presentation
- Provide support to the wider team when necessary
- Carry out any other reasonable request as requested by management
- Have the ability to take ownership of situations and react promptly
**Benefits**:
If successful, you will be rewarded as one of our Care Park family with:
- A salary of up to £13.50 per hour dependant on experience
- Opportunity to join the pension scheme
- Full uniform provided
- Excellent on-site facilities available to employees
- 22.5 days paid holiday leave
- Cycle2work scheme
**Salary**: £13.50 per hour
**Benefits**:
- Company pension
- Cycle to work scheme
Schedule:
- 12 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- City of Edinburgh: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Driving: 1 year (preferred)
- managing people: 1 year (preferred)
Work Location: In person
