Resource Planner

2 weeks ago

Warwick, United Kingdom Baxi Heating Full time

**WARWICK (Hybrid working) - FULL TIME - PERMANENT**
Are you looking for your next challenge? Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers.
An exciting vacancy has arisen within our Baxi Customer Support team for a **Resource Planner** to join the team. Reporting directly to the Resource Planning Manager, the main purpose of this role is to be responsible for maximizing the utilization of the Engineer & Contact Centre resources on a daily basis. This includes setting up and ordering parts for further visits when required as well as making amendment to the skills within the telephony systems. You will be a first point of call to our Engineers & Contact Centre Team Leaders for support on jobs and also provide support for other areas of the business where required. You will need to liaise with our Customers regarding Engineer visits and queries, providing resolutions and investigation with excellent customer service
As a **Resource Planner**, you will:

- Export Engineer workloads to ensure high utilisation and mínimal travel where possible.
- Plan Further Visits within a 3-day timescale whilst keeping the customer informed of any issues
- Organise Appliance Changes, with a view of starting the process the same day if requests received by 4pm - keep the customer informed and measure volume, where each Appliance Change is in the process and costs
- Answer calls/respond to Teams’ chats from Engineers & Contact Centre TM within a timely manner
- Respond to all Resource Planning mailboxes within a timely manner, Repair from Service should be within an hour.
- Be proactive in Same Day planning to ensure the maximization of the Engineers’ shifts and supporting of Baxi’s service levels (BAI)
- Strive to support the business with minimum broken promises and an improved response time on the visit.
- Being able to articulate reasoning for telephony forecast & scheduling variances and recommend changes to enhance accuracy
- Updating Workforce Management and other relevant databases in an accurate and timely manner.
- Adapting to in-day challenges and ensuring optimal utilisation of resources available both in high and low demand periods

Knowledge, Skills & Experience Required:

- You will have experience within a similar role as a Planner or WorkForce Administrator.
- As a Resource Planner you will be a confident and a forward-thinking person, able to demonstrate previous experience within a Planning or WorkForce role.
- Excellent PC skills, knowledge of Windows, Microsoft Word and Excel.

We offer a competitive salary alongside 25 days holiday per annum not including UK bank holidays. We also offer a contributory pension and sick pay schemes, staff discounts and more.
Does this sound like you? Then we would love to hear from you
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
**Recruitment Agency Notice**:
**Job Types**: Full-time, Permanent

  • Production Planner

    5 days ago

    Warwick, United Kingdom Millbank Group Full time

    Do you want to work for one of the World’s most famous Car manufacturers based in the West Midlands? Are you skilled in Vehicle and/or Production Planning or Production Scheduling? If your answer is “yes,” we have the job opportunity for you just here the opportunity the role As the Production Planner, your role is to take responsibility for...

  • Programme Planner

    1 day ago

    Warwick, United Kingdom Jaguar Land Rover Full time

    JOB TITLE: Programme Planner POSTING END DATE: 23/02/2023 LOCATION: Warwick We’re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business. Join a team of next generation thinkers. **WHAT TO...

  • Senior Planner

    2 weeks ago

    Warwick, Warwickshire, United Kingdom Different Technologies Pty Ltd. Full time

    Forseven, a revolutionary company looking to transform the EV industry through cutting-edge technology and innovative engineering practices, is seeking a Senior Planner - Vehicle Programmes to join our highly skilled and dynamic Vehicle Line team. This pivotal role will operate in a hybrid capacity out of one of our offices near Guildford, Bicester or...

  • Materials Planner

    Found in: Appcast UK C2 - 1 week ago

    Warwick, United Kingdom Randstad Enterprise Full time

    Job Title: MRP ControllerLocation: Warwick - Hybrid 2 days a weekAbout usConsultants on Demand: a consultancy start-up with global backing.Imagine Consultants on Demand: a consultancy service offered by Randstad Sourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant across many industries and...

  • Materials Planner

    Found in: Appcast UK C C2 - 1 week ago

    Warwick, United Kingdom Randstad Enterprise Full time

    Job Title: MRP ControllerLocation: Warwick - Hybrid 2 days a weekAbout usConsultants on Demand: a consultancy start-up with global backing.Imagine Consultants on Demand: a consultancy service offered by Randstad Sourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant across many industries and...

  • Materials Planner

    Found in: Whatjobs ES C2 - 5 days ago

    Warwick, United Kingdom Randstad Enterprise Full time

    Job Title: MRP Controller Location: Warwick - Hybrid 2 days a week About us Consultants on Demand: a consultancy start-up with global backing. Imagine Consultants on Demand: a consultancy service offered by Randstad Sourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant across many...

  • Materials Planner

    Found in: Talent UK 2A C2 - 2 weeks ago

    Warwick, United Kingdom Randstad Enterprise Full time

    Job Title: MRP ControllerLocation: Warwick - Hybrid 2 days a weekAbout usConsultants on Demand: a consultancy start-up with global backing.Imagine Consultants on Demand: a consultancy service offered by Randstad Sourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant across many industries and...

  • Materials Planner

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Warwick, United Kingdom Randstad Enterprise Full time

    Job Title: MRP ControllerLocation: Warwick - Hybrid 2 days a weekAbout usConsultants on Demand: a consultancy start-up with global backing.Imagine Consultants on Demand: a consultancy service offered by Randstad Sourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant across many industries and...

  • Materials Planner

    1 week ago

    Warwick, Warwickshire, United Kingdom Randstad Enterprise Full time

    Job Description Job Title: MRP Controller Location: Warwick - Hybrid 2 days a week About us Consultants on Demand: a consultancy start-up with global backing. Imagine Consultants on Demand: a consultancy service offered by Randstad Sourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant...

  • Materials Planner

    2 weeks ago

    Warwick, Warwickshire, United Kingdom Randstad Enterprise Full time

    Job Title: MRP Controller Location: Warwick - Hybrid 2 days a week About us Consultants on Demand: a consultancy start-up with global backing. Imagine Consultants on Demand: a consultancy service offered by Randstad Sourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant across many...

  • Materials Planner

    Found in: Jooble UK C2 - 2 weeks ago

    Warwick, Warwickshire, United Kingdom Randstad Enterprise Full time

    Job Title: MRP Controller Location: Warwick - Hybrid 2 days a week About us Consultants on Demand: a consultancy start-up with global backing. Imagine Consultants on Demand: a consultancy service offered by Randstad Sourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant across many...