Trainee Claims Advocate

1 month ago

Remote, United Kingdom The Ardonagh Group Full time

**Job Summary/ Overview**

Contributing to the achievement of Corporate objectives by accurately and efficiently broking and/or processing claims received in line with specified terms and conditions.

**Principal duties and responsibilities**

Managing Resources
- Providing support to Senior Claims Technician and Claims Manager and Assistant Manager as and when required.
- Managing own workload and time, to maximise efficiency and ensure that deadlines and targets are met
- Undertaking ongoing communication with claims colleagues, accounts and other Besso Divisions to ensure timely and accurate production of documentation and maintenance of systems and records
- Providing advice and guidance, and sharing of knowledge and expertise, within own division and across the Group

Relationship Management
- Continuing to develop and maintain relationships with peers and colleagues both within Division and across Besso Group
- Continuing to develop and manage relationships with underwriters, adjusters, attorneys, clients, and industry peers
- Actively participating in regular team discussions/updates

Business Operations
- Overseeing and completing production of new claims files and ensuring they are complete in line with defined standards
- Reviewing and assessing more complex claims anticipating any potential issues/queries and deciding on action required
- Reviewing claims received and providing feedback to placing Brokers to minimise future issues arising
- Highlighting any potential issues to Broker prior to going to Underwriters
- Providing Underwriters with an informed précis of claim
- Answering complex questions from Underwriters quickly and accurately
- Negotiating with underwriters, attorneys and clients on complex claims
- Challenging underwriters, where appropriate, on comments using knowledge of claim and previous experience
- Reviewing and assessing Underwriters comments and making informed decisions
- Overseeing the receiving of settlements within agreed timescale
- Expanding knowledge of policies and their implications.
- Reconciling funds and accounts, investigating any discrepancies that arise
- Producing accurate and quality correspondence, filtering information to ensure of most relevance to receiver
- Providing regular feedback to Claims Manager on portfolio of claims, current status and market conditions and their possible implications
- Checking work produced by junior team members and providing feedback where appropriate
- Attending client meetings as appropriate
- Timely and efficient problem resolution using broad experience gained
- Escalating contentious issues/complex claims to Claims Manager or Head of Division when outside scope of own competency levels
- Ensuring compliance with FCA Guidelines and Group rules and procedures, including maintaining accurate records
- Undertaking general office administrative duties as and when required
- Understanding and working within the parameters of the role
- Market Environment
- Proactively expanding and maintaining awareness of market, industry and business class through networking, client/market meetings, attending conferences/briefings and reading appropriate articles/publications
- Recording Continuous Professional Development (CPD)- Understanding and being sensitive to current market dynamics

**Education**

Good GCSE’s or A Levels including Maths & English
Working towards ACII
Lloyds Introductory Test

**Experience**

**Technical Competence**
- Knowledge and understanding of the general insurance market and principles
- Understanding of London market structure, practices, processes and procedures including systems and relevant documentation
- Understanding of London market claims practices, processes and procedures including systems and relevant documentation
- Knowledge and understanding of Commercial Property insurance business and markets
- Knowledge and understanding of Professional Indemnity insurance business and markets
- Knowledge and understanding of Marine Cargo insurance business and markets
- Knowledge and understanding of Household insurance business and markets
- Knowledge and understanding of Motor Fleet insurance business and markets
- Knowledge and understanding of Public and Product liability insurance business and markets
- Knowledge and understanding of Employer’s Liability insurance business and markets
- Knowledge and understanding of insurance accounting systems including clients, underwriters, third party and brokerage accounts

Core Competencies
- Working in a team environment
- Client focus and relationships
- Communication
- Driving for results
- Business awareness
- Values based leadership
- Relationships and networks
- Strategic perspective

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