Concierge/ Greeter

Concierge/ Greeter

We are looking for a friendly and enthusiastic **Concierge/ Greeter **to join our team at The Brewery.

**The Brewery** is an award winning venue in the heart of City of London, from the extravagant to the discreet events, for hundreds of customers or for a handful. We pride ourselves on a faultless service from the moment an enquiry is made through to follow up meetings post event. We have 9 rooms within The Brewery Venue and 3 rooms within our new Grubstreet Author venue and are still expanding. The venue holds up to 1800 guests.

The **Concierge/ Greeter** is often the first person a guest will meet when arriving at The Brewery. They have to employ all their skills to make that guest feel welcomed. We are looking for a person with good experience, impeccable manners and customer service skills as well as excellent communication skills and a strong proven track record of working on their own or in a team on rota basis.

The role will generally include a strong emphasis on customer service and the ability to creatively think on one's feet.

The role will be working at The Brewery entrance court yard /front desk.

**The job will involve**:

- Being the first point of contact for visitors to the building and it is therefore imperative that you provide an efficient and courteous service to all visitors.
- Reading through the day’s BEO record in order to familiarise yourself with the events and ongoing matters.
- Maintaining records regarding the holding of keys and other procedures which may be required.
- The security of guests and ensuring emergency procedures are followed.
- Controlling vehicle access to the court yard and keeping numerical records of guest attendance.
- Carefully monitoring visitors to the building and not allowing access via the main entrance door until you have satisfied yourself beyond reasonable doubt of the genuine nature of the visitor.
- Any additional duties as directed by the Operations Director / Duty Manager.

We are looking for a passionate, customer focused individual with the ability to work under pressure whilst maintaining a positive, can do attitude.

**Successful applicant will be**:

- Courteous and helpful
- Professional and responsible
- Clear and friendly on telephone calls
- Discrete and honest
- Proactive and able to work in teams
- Able to resolve problems quickly and efficiently
- Excellent communication skills

**Rewards and benefits for Concierge/ Greeter role include**:

- Enhanced holiday entitlement (25 days plus public holidays)
- Staff social events throughout the year
- Learning and Development opportunities
- Pension Scheme (auto enrolment)
- Free meals on duty

This is a fantastic opportunity to join the dedicated team at The Brewery that offers excellent opportunities for career development and progression. The Brewery is an Equal Opportunities Employer

**Job Type**: Zero hours contract

Pay: £12.25 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Referral programme

Schedule:

- Weekend availability

Work Location: In person

Reference ID: Concierge/ Greeter