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Night Duty Housing Officer

4 months ago

StokeonTrent, United Kingdom CC Housing Management Ltd Full time

This role is Monday to Friday 8.00pm to 4.00am and Saturday to Sunday 4.00pm to 4.00am. Based on 4 to 5 nights per week with the opportunity to cover absences and annual leave.

**About Us**

We are Creating Change. CC Housing Management provide supported housing accommodation for people who are homeless or at risk of homelessness, who require intensive support in managing and maintaining a tenancy. Our residents may have complex and additional support needs to include but not limited to those with addictions, mental health issues, learning difficulties and offending behaviour. Creating Change recognises that people who require specialist support may encounter difficulty renting accommodation from the wider housing market, and our goal is to offer support in order for individuals to gain the skills necessary with an aim to be in a position where they can sustain their own tenancy independently.

**The Role & Responsibilities**

As a Night Duty Officer, your duties will include:

- Provide proactive customer services support to all service users of CC Housing Management.
- Adhere to the working practices and procedures.
- Deal effectively with any immediate issues such as security issues, fire alarms, or clients’ needs.
- Contact relevant agencies / persons is there is a concern about a client’s welfare or safety.
- Operation of the Security Controls including, monitoring CCTV, alarms and access control systems.
- Escalate all Emergency repairs and maintenance calls.
- Ensure any vacant rooms and all communal areas and the premises as a whole are in acceptable condition.
- Develop and strengthen local partnerships and fostering positive relationships with key local contacts including neighbours.
- Support and assist Housing Officers by taking statements and preparing evidence to support appropriate interventions.
- To consistently meet and exceed performance targets and to keep full, accurate and timely records.
- To assist in a range of duties associated with tackling tenancy breaches effectively in line with policy and procedure and in line with wider community safety and crime reduction priorities.
- Ensure that all serious concerns are reported to a team leader / manager, and / or the Police as appropriate.
- Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to appropriately.
- Complete accident, incident and client file logs, and ensure that there is a written record of anything of significance throughout the night.
- Provide reports and data as required by team leaders or managers.
- Ensure that health and safety and security checks are completed on a regular basis; escalating any concerns as appropriate.
- Participate in team meetings as required. You should have experience in a customer focused environment, with familiarity of conflict management and the ability to demonstrate strong negotiation and influencing skills.

**Job Type**: Permanent

Pay: £11.79 per hour

**Benefits**:

- Company pension

Schedule:

- Night shift
- Overtime
- Weekend availability

**Experience**:

- working in a support environment: 3 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person