Field Supervisor

2 months ago

Southwark, United Kingdom Home Instead Full time

Company Description

Our office was established in 2014 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

**Job Description**:
Working with the Care Manager to ensure Home Instead care operations have outstanding compliance.
- Provide support to our Care Professionals in their day to day job
- Onboard new carers and introduce them to clients
- Carry out introductions every time a Care Professional is matched to a client for the first time
- Support, supervise and mentor all Care Professionals
- Ensure all services are compliant with legislations, CQC standards and regulations
- Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
- Responding to queries from clients
- Deliver care calls as required in emergencies and gaps in rota
- Take a turn on a rota basis to manage the office on-call telephone support service, including every other weekend.
- Continually review and improve processes to ensure the most effective and efficient service is being delivered
- To ensure training needs of all staff are met effectively - implement induction programmes and identify and provide for on-going training needs
- To arrange and deliver induction training and assess the competency of Care Professionals completing the Care Certificate to meet the Company's recruitment needs.

**Qualifications**:

- Hold, or be working towards, minimum QCF/NVQ level 3 qualification in Social Care
- Understanding of CQC assessment criteria for Outstanding scores
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Excellent communication and relationship building abilities

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

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